Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Sparks

Iron Mountain,MI

Summary

Graduated from odessa high school in 2012 went to college from 2012-14 then took a year off and went back in 2015. I've worked in the oil and gas industry 7 years. I was operations manager for precision production for 2.5 years. Currently enrolled to the Texas Tech Cybersecurity bootcamp to get my CompTia security+ certification . Im a fast learner, Easy to get along with, I have great people skills and hard worker.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Michigan Broadband
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with the IT department to gain a deeper understanding of the systems and enhance my expertise.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Supply Chain Associate

Fastenal company
07.2022 - 06.2024
  • Scan and receive in stock and keeping up with general inventory
  • Taking orders from customers via phone email and walk ins
  • Using our EDI system to place orders to vendors and making sure orders were completed and delivered on time.

parts sales/ shipping receiving

Town and Country Ford
04.2023 - 10.2023
  • Recieve in daily stock and special orders
  • Order and pull parts for service mechanics
  • Also deliver parts to local shops and businesses.

CDL Class A Driver

ProChem Energy Services
03.2022 - 06.2022
  • I was a long haul driver from west Texas to east Texas, Oklahoma and New Mexico
  • Load and unload delivery with a forklift
  • Making sure that all paperwork and load was secure and ready to go.

Operations Manager

Precision Production Llc
05.2019 - 03.2022
  • Main responsibility was managing inventory, blending chemical, picking up from vendors and delivering out into the field
  • I also would do new set ups for new locations or do any field repairs
  • On the side the company had contracts with smaller independent oil companies and would take care of 8 leases around 25 wells and 10 batteries
  • During this time I also acquired my Class A Cdl license through Odessa College.

Driver

RK Pump and Supply
06.2018 - 08.2019
  • Deliver parts and pipe to locations also take orders and inter tickets into the system.

Tech

Team industrial services
10.2017 - 05.2018
  • Worked quad-o-a emissions for chevron
  • Finding gas leaks and cleaning thief hatches, emergancy hatches and pressure relief valves on oil and water tanks.

Pumper/chemical tech

Precision production
11.2016 - 10.2017
  • Main responsibility was blending chemical, picking up and delivering out into the field
  • I also would do new set ups for new locations or do any field repairs
  • On the side the company had contracts with smaller independent oil companies.

Education

Cybersecurity - CompTia CyberSecurity+ Certificate

Texas Tech Continuing Education
Online

Diploma -

Odessa High School
Odessa, TX
06.2012

Skills

  • CompTIA security
  • Computer literacy
  • Computer skills
  • Communication skills
  • Warehouse Experience
  • Excel
  • Customer service
  • Time Management
  • Microsoft word

Timeline

Customer Service Representative

Michigan Broadband
06.2024 - Current

parts sales/ shipping receiving

Town and Country Ford
04.2023 - 10.2023

Supply Chain Associate

Fastenal company
07.2022 - 06.2024

CDL Class A Driver

ProChem Energy Services
03.2022 - 06.2022

Operations Manager

Precision Production Llc
05.2019 - 03.2022

Driver

RK Pump and Supply
06.2018 - 08.2019

Tech

Team industrial services
10.2017 - 05.2018

Pumper/chemical tech

Precision production
11.2016 - 10.2017

Cybersecurity - CompTia CyberSecurity+ Certificate

Texas Tech Continuing Education

Diploma -

Odessa High School

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Joshua Sparks