JOSHUA SPORRER
Carroll,IA
Summary
Talented and analytical problem-solver with a track record of building and motivating teams. Skilled in customer relations and adept at building relationships. Proficient in making independent decisions and using sound judgment to drive company success. Dedicated to enhancing employee engagement and performance through training, monitoring, and morale-building.
Overview
25
25
years of professional experience
Work History
DIRECT DISPATCH SUPERVISOR
AMERICAN HOME SHIELD
Carroll, IA
2023.02 - Current
- Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
- Supervise a team of 14 employees and provide training focused on maximizing overall performance.
- Manage team to meet and exceed team OKRs.
- Improved overall team performance from 808 total dispatched work orders in August of 2023 to 1429 in August of 2024.
- 108 new vendors were created in August, compared to 89 last year at the same time.
CONTRACTOR RELATIONS FIELD MANAGER
AMERICAN HOME SHIELD
Carroll, IA
2022.04 - 2023.02
- I managed a network of plumbing contractors in MD, DE, and DC with over 58,000 dispatches in 2022. More than 90% of these dispatches have gone to preferred contractors.
- Responsible for over $9,000,000 in payments to my network of contractors.
- Main areas of focus are to coach my contractors to offer superb quality to our customers and to meet budgets while doing so. My overall quality score is at a 4.46 for the final four months and an overall cost per dispatch of $209.
- Other areas of focus are recruiting contractors in areas of need, getting emergency calls in the hands of the correct contractors in a timely manner to ensure the customer's issue is resolved in accordance with guidelines.
GENERAL MANAGER
CARROLL COUNTRY CLUB
2021.09 - 2022.03
- Manage all operations of the Carroll Country Club, including, but not limited to, bar/restaurant operations, pro-shop sales, and member relations.
- Manage six full-time employees, along with 25 seasonal help, during the busy months.
- Handle all payroll, gratuities, and bonus structure for employees, also making schedules to keep the separate areas staffed during slow times and large events.
- I managed $750,000 annual revenue, while maintaining budgets in each area
- Worked on cutting costs where I could, by finding subscriptions not being used anymore and canceling them. Cutting staff where applicable.
- Also found that food minimums were mishandled before I arrived, leading to lost revenue.
- I found that a lot of memberships were being mishandled, which led to not charging the member.
- I worked a lot with Excel and Word docs, along with Teesnap, our POS system.
- Managed large golf tournaments with 150+ players, had to reserve extra rental carts, then stage and direct the tournaments
- Handle all scoring and prize awards after the tournament.
CONTRACTOR RELATIONS, FIELD MANAGER
AMERICAN HOME SHIELD
2020.11 - 2021.08
- Transitioned to the states of Michigan and Indiana with close to 25,000 work orders a year to leave more time to help manage the Streem Pilot and roll out in the appliance trade.
- While starting up the Streem pilot, David Quandt entrusted me with being the lead on the Streem Ambassador Team.
- We were responsible for bringing on and training the contractors who were to utilize Streem in their day-to-day operations.
- We conducted several Streem Training Webinars with 100+ contractors to make sure they were all hearing the same message
- We worked with other Field Managers to ensure the contractor's usage of Streem and successfully implemented Streem into their daily business model.
- All while overcoming contractor and customer adoption issues, it became successful with us averaging a 40% Streem usage in the appliance trade.
- During the month of December, I had a transition to new markets, and I was managing DFW Appliance and the states of MI and IN while still leading the Streem initiative.
CONTRACTOR RELATIONS, FIELD MANAGER
AMERICAN HOME SHIELD
2018.08 - 2019.05
- Promoted to Field Manager of Dallas/Fort Worth Markets, and thereby entrusted with the responsibility of the 63,000 annual work orders in this region.
- Manage an 18 million dollar network, including quality and cycle times of 85 contractors.
- I reduced cost per call in my network from $278 in 2018 to $268 for a total savings of over $400,000
- I improved my quality average from 4.30 in 2018 to 4.42 and improved my cycle time from 13 days to 11 days to enhance the overall customer experience. This was the biggest drop in the Appliance Trade.
- All while building relationships with these contractors, so they are willing to work with me to accomplish common goals.
LEAD SUPERVISOR
FARNER BOCKEN COMPANY
Carroll, IA
2016.04 - 2018.07
- In addition to the duties of the Shipping Supervisor position, I am responsible for coordinating the direction of various departments and supervisors to ensure full alignment and achieve on-time goals for truck departures.
- In this position, I was also the middle person for the other supervisors. I would try to handle most issues in the warehouse before going to the manager.
- I would also handle all staffing needs of my department, with the fluctuation of summer production, I'd have to add summer temporary hires.
SHIPPING SUPERVISOR
FARNER-BOCKEN COMPANY
1999.04 - 2016.04
- Manager of 30+ employees
- Created a quarterly performance-based incentive program.
- Completed annual performance evaluations and coaching sessions, as needed.
- In charge of the outbound shipping of over $1 million dollars in product per day
- In charge of a team that purchased and installed 7- $25,000 semi-automatic machine wrappers, which applied film to 10,000+ weekly outbound pallets of perishables
- These machines paid themselves off in 2 years with damage product reduction and film savings.
- I also headed a team that worked on a project for the installation of a new 1.4 million dollar conveyor line to feed into the sortation system, to help with the flow of product.
- Rerouting of conveyor lines, which included reviewing bids and determination of award.
- I worked with the team of fellow supervisors to figure out the best design for optimal performance for the flow of product.
Education
Coaching - Coaching Authorization
Kirkwood Community College
Cedar Rapids, IA08.2021
High School Diploma -
MANNING HIGH SCHOOL
MANNING, IA05.1998
Retail Sales & Marketing
IOWA LAKES COMMUNITY COLLEGE
EMMETSBURG, IASkills
- Client Satisfaction
- Process Improvement Initiatives
- Corrective Actions
- Performance Tracking and Evaluations
- Performance Feedback
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Job Assignments
- Daily Facility Operations
- Proficiency in Microsoft
Affiliations
City of Carroll Parks and Recreation Cultural Advisory Board Member
City of Carroll Volunteer Fire Fighter CPR Certified, Firefighter 1, Firefighter 2 and Hazmat Ops.
Carroll High School Booster Club VP
Carroll High School Assistant Varsity Softball Coach
Timeline
DIRECT DISPATCH SUPERVISOR
AMERICAN HOME SHIELD
2023.02 - Current
CONTRACTOR RELATIONS FIELD MANAGER
AMERICAN HOME SHIELD
2022.04 - 2023.02
GENERAL MANAGER
CARROLL COUNTRY CLUB
2021.09 - 2022.03
CONTRACTOR RELATIONS, FIELD MANAGER
AMERICAN HOME SHIELD
2020.11 - 2021.08
CONTRACTOR RELATIONS, FIELD MANAGER
AMERICAN HOME SHIELD
2018.08 - 2019.05
LEAD SUPERVISOR
FARNER BOCKEN COMPANY
2016.04 - 2018.07
SHIPPING SUPERVISOR
FARNER-BOCKEN COMPANY
1999.04 - 2016.04
Coaching - Coaching Authorization
Kirkwood Community College
High School Diploma -
MANNING HIGH SCHOOL
Retail Sales & Marketing
IOWA LAKES COMMUNITY COLLEGE
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