Joshua Springer
Lawndale,NC
Summary
Highly skilled problem solver and customer service professional with expertise in IT issue resolution. Eager to contribute as a valuable member of a motivated and like-minded team. Possessing Google IT Support certifications, I have the necessary knowledge and skills to effectively address technical challenges. Committed to delivering exceptional service and finding innovative solutions for optimal performance in the IT realm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Painting & Handyman
Springer Custom Painting & Handyman Services'
02.2022 - 07.2024
- Maintained schedules, managed email correspondence, and resolved network issues promptly.
- Executed fundamental IT responsibilities.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Performed minor wall repair, installed drywall, and applied wallpaper.
Cashier
Jack's New Yorker Deli
03.2015 - 01.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Trucking Assistant
Richard Parker Trucking
06.2014 - 03.2016
- Set up mobile networks for efficient connectivity.
- Bid online for jobs
- Checked emails and performed all computer operations.
Sales Associate
Best Buy
03.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Delivered assistance and support for team-based IT projects.
Sushi Chef
JJ Wasabi
03.2010 - 01.2014
- Placed orders to restock items before supplies ran out.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
Education
GED/High School Diploma - undefined
CPCC
Charlotte, NC01.2009
Skills
- Problem Solving
- Patience
- Organization
- Communication
- Collaboration
- Critical Thinking
- Basic IT support
- Retail sales customer service
- Customer service
Certification
- Google IT Technical Support Fundamentals, 10/01/24
- Google AI Essentials, 10/01/24
- The Bits and Bytes of Computer Networking, 10/01/24
- Operating Systems and You: Becoming a Power User, 10/01/24
- System Administration and IT Infrastructure Services, 10/01/24
- IT Security: Defense against the digital dark arts, 10/01/24
Timeline
Painting & Handyman
Springer Custom Painting & Handyman Services'
02.2022 - 07.2024
Cashier
Jack's New Yorker Deli
03.2015 - 01.2017
Trucking Assistant
Richard Parker Trucking
06.2014 - 03.2016
Sales Associate
Best Buy
03.2014 - 01.2015
Sushi Chef
JJ Wasabi
03.2010 - 01.2014
GED/High School Diploma - undefined
CPCC
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