Joshua S. SINKLER
Mount Vernon,USA
Summary
Dynamic customer service professional with extensive experience in retail, healthcare, and insurance. Proven track record in team leadership and problem-solving, managing high-volume calls while ensuring exceptional service. Committed to enhancing customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
Mount Vernon, NY
10.2023 - Current
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
Customer Service Representative
WIPRO
05.2022 - 11.2022
- Handled 60-80 inbound calls from members and dental providers.
- Reviewed procedural codes to determine coverage according to members' plans.
- Reviewed claims issues with members and dental providers.
- Conducted regular follow-up calls with customers after resolving their issues.
Medicare Enrollment Specialist
WIPRO
11.2021 - 05.2022
- Handled an average of 60 to 80 calls daily.
- Contacted Medicare-eligible enrollees to assist them in renewing their coverage.
- Provided education on Medicare Part B coverage, and answered other member inquiries.
Home Health Aide
LONGEVITY CARE
Mount Vernon, NY
09.2020 - 08.2021
- Scheduled and coordinated various medical appointments and transportation logistics for the client under care.
- Responsible for the client’s medication management, including schedule and dispersal.
- Developed new coordination and organizing practices for prescription management.
- Aided in at-home health recovery, including planning, monitoring, and reporting clients' physical therapy requirements.
- Maintained utmost discretion when dealing with personal information.
- Built and held the client’s trust in assisting with medical needs and sensitive topics.
Clinical Review Processor
OSCAR INSURANCE
New York, NY
03.2017 - 02.2018
- Received an average of 80 calls per day regarding the processing of authorization requests.
- Coordinated with in-office clinicians to expedite pending authorization requests.
- Responsible for formulary updates and quality assurance on escalated cases.
Team Supervisor - Customer Service
OSCAR INSURANCE
New York, NY
05.2015 - 03.2017
- Oversaw (reporting directly to Team Lead) a care team of four employees, designed for members with more complex, ongoing health issues that required active case management.
- Resolved high-level cases that involved high-dollar claims disputes.
- Received an average of 200 calls daily, with a significant increase during the open enrollment season.
- Assisted in interviewing potential employees, as well as in the training process of new customer service representatives.
Education
Bachelor of Arts - Psychology
UNIVERSITY OF DELAWARE
Newark, DE05.2013
Skills
- Microsoft Office Suite
- Database administration
- Advanced written and oral communication skills
- Customer service
- Team leadership
- Problem-solving skills
Timeline
Sales Associate
TJ Maxx, TJX Companies
10.2023 - Current
Customer Service Representative
WIPRO
05.2022 - 11.2022
Medicare Enrollment Specialist
WIPRO
11.2021 - 05.2022
Home Health Aide
LONGEVITY CARE
09.2020 - 08.2021
Clinical Review Processor
OSCAR INSURANCE
03.2017 - 02.2018
Team Supervisor - Customer Service
OSCAR INSURANCE
05.2015 - 03.2017
Bachelor of Arts - Psychology
UNIVERSITY OF DELAWARE
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