Joshua Starks
Milwaukee
Summary
Facilitated team development and leadership strategies to elevate service delivery while upholding communication and time management excellence.
Recognized for outstanding employee performance and ability to swiftly adjust to changing job demands, enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Training Manager
Cousins Subs
Oak Creek, WI
08.2022 - Current
- Coordinated cross-training initiatives, mentoring new hires in collaboration with experienced team members to foster skill development.
- Conducted comprehensive training sessions for new managers, equipping them with skills to perform essential duties and support organizational growth.
- Supervised night crew, cultivating a collaborative and engaging workplace culture.
- Oversaw cash management and store closing operations to ensure compliance with company policies. Supervised customer service activities to drive team performance and enhance customer experience. Managed cash drawer and safe reconciliation to uphold financial integrity.
Dual Rate Table Games Dealer
Potawatomi Hotel & Casino
Milwaukee, WI
08.2025 - 01.2026
- Dealt various table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing player experience and satisfaction.
- Managed game flow efficiently, maintaining a high level of engagement among players.
- Monitored game activities closely, identifying irregularities or suspicious behavior and reporting concerns to supervisors as needed.
- Aided in risk management efforts by keeping accurate records of substantial buy-ins, wins, and losses during gameplay.
- Handled high-pressure situations calmly while resolving guest disputes or discrepancies at the table games area.
- Worked flexible hours including nights, weekends, and holidays to accommodate peak traffic times at the casino.
- Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
- Adapted communication styles based on diverse guest demographics to provide personalized service within a multicultural setting.
- Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Sandwich Artist
Jimmy Johns
Milwaukee, WI
05.2014 - 04.2015
- Meat Slicing, Cleaning, Customer Service, Baking Bread, Making Sandwiches
Co-Manager
Little Caesars
Milwaukee, WI
09.2011 - 04.2014
- Manager, Shift Lead, Banking, Inventory, Scheduling, Product Ordering, Customer Service, Making Pizzas
Warehouse Worker
Clean Power
Oak Creek, WI
10.2012 - 07.2013
- Stack Pallets, Sweep Warehouse, Clean Spills
Education
High School Diploma -
Kilmer South Alternative High
Milwaukee, WI06.2012
Skills
Assisted customers with inquiries and concerns Provided support to team members in delivering quality service Facilitated communication between customers and service departments
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted teams in evaluating options and making informed decisions Supported colleagues in analyzing data to enhance judgment processes Contributed to discussions that improved decision-making strategies
Assisted in organizing administrative tasks to support team operations Coordinated schedules and meetings to facilitate communication among team members Provided clerical support to enhance workflow efficiency
Oversaw financial resource management to ensure optimal allocation and utilization
Oversaw management of material resources to optimize operational efficiency
Timeline
Dual Rate Table Games Dealer
Potawatomi Hotel & Casino
08.2025 - 01.2026
Training Manager
Cousins Subs
08.2022 - Current
Sandwich Artist
Jimmy Johns
05.2014 - 04.2015
Warehouse Worker
Clean Power
10.2012 - 07.2013
Co-Manager
Little Caesars
09.2011 - 04.2014
High School Diploma -
Kilmer South Alternative High