Joshua Starnes

Work History

FourSite Property Management

02.2022 - Current

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Distributed and followed up on tenant renewal notices.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Participated in property inspections to prepare for move-ins and move-outs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Used Entrata to keep record of financial transactions and rental applications.
Invited prospects to fill out application upon completion of property tour.

Vivint

09.2020 - 01.2022

Managed scheduling and appointment coordination for Vivint Smart Home installations and service calls.
Demonstrated exceptional organizational skills by efficiently scheduling and prioritizing appointments to ensure optimal customer satisfaction.
Effectively communicated with customers to gather necessary information and provide updates on appointment details, ensuring clear expectations and timely resolutions.
Collaborated with field technicians and other departments to optimize scheduling efficiency and minimize service delays.
Utilized company software and systems to input and maintain accurate customer and appointment data.
Resolved scheduling conflicts and managed last-minute changes to appointments, demonstrating flexibility and adaptability.
Consistently met or exceeded performance targets for appointment completion rates and customer satisfaction.
Acted as a liaison between customers and technicians, ensuring smooth communication and timely resolution of issues.

Conservice Utility Management & Billing

07.2019 - 09.2020

Handled change of address requests from customers, ensuring accurate and timely updates to their billing and contact information.
Effectively communicated with customers via phone and email to gather necessary details for address changes and updates.
Entered and updated customer information in the company's database, maintaining a high level of accuracy and data integrity.
Collaborated with other departments, such as customer service and billing, to ensure seamless transitions and accurate billing for customers.
Resolved customer inquiries and concerns related to address change, demonstrating excellent problem-solving and customer service skills.
Maintained confidentiality and followed data protection protocols while handling sensitive customer information during address change processes.

Chick-fil-A

08.2017 - 03.2019

Established welcoming atmosphere by greeting each guest warmly.
Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Helped guests at tables when in need of assistance.
Trained new staff in front-of-house procedures, customer relations, and cleaning.