Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
State Farm Q4 Customer Service award.
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Joshua Steele

Winter Haven

Summary

Dynamic professional with extensive experience at State Farm and a strong background in claims management and customer service. Proven ability to enhance client support through effective communication and critical thinking. Skilled in cross-functional collaboration and cryptocurrency market understanding, driving successful outcomes and fostering relationships with stakeholders.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Claims Specialist

State Farm
03.2023 - Current
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Customer Service Advisor

Bet365
04.2021 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
  • Facilitated swift issue resolution by providing expert-level support for end-users experiencing technical difficulties with Salesforce applications.

Senior Escrow Officer

Agora Escrow (Crypto Escrow Service)
11.2016 - 04.2021
  • Ensured accuracy in financial calculations for each transaction, leading to successful deal completion without discrepancies or disputes.
  • Developed strong relationships with clients and business partners through consistent professional communication and exceptional service delivery.
  • Developed customized reports for improved sales forecasting and accurate performance tracking.
  • Spearheaded efforts towards digital transformation by leveraging cutting-edge technologies like AI, machine learning, or blockchain within relevant projects.

Education

Bachelor of Science - Finance

Western Governors University
Salt Lake City, UT
12-2024

Skills

  • Cross-functional collaboration

  • Cryptocurrency market understanding

  • Client support

  • Solution development

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of AI call summary integration.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

Associates in claims (AIC)

Associate in insurance (AINS)

Associate in Information Technology (AIT)

Accredited Customer Service Representative (AVSR)

Salesforce Certified Administrator

Certified Bitcoin Professional (CBP)

Timeline

Claims Specialist

State Farm
03.2023 - Current

Customer Service Advisor

Bet365
04.2021 - 03.2023

Senior Escrow Officer

Agora Escrow (Crypto Escrow Service)
11.2016 - 04.2021

Bachelor of Science - Finance

Western Governors University

State Farm Q4 Customer Service award.

This award recognizes an advocate who consistently demonstrates exceptional customer service skills and a deep commitment to customer satisfaction. Nominees should exhibit outstanding professionalism, empathy, and problem-solving abilities, with measurable impact reflected through customer feedback and positive outcomes. The recipient exemplifies the State Farm standard of putting customers first and going above and beyond to create meaningful, solution-focused interactions.

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