Joshua Steffen
North Liberty,Iowa
Summary
Dynamic professional with a proven track record in customer service and team collaboration at HTRC. Adept at fostering positive learning environments and enhancing guest experiences. Skilled in conflict resolution and time management, consistently delivering exceptional results while adapting to feedback and leading teams effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tennis Instructor
HTRC
Iowa City, Iowa
10.2024 - Current
- Instructed students in fundamental tennis techniques and game strategies.
- Organized and facilitated group lessons for various skill levels.
- Demonstrated proper use of tennis equipment and safety protocols.
- Evaluated student performance to provide constructive feedback.
- Assisted in planning and executing tennis clinics and events.
- Fostered a positive learning environment for all participants.
Army National Guard
State of Iowa and Military
Storm Lake, Iowa
10.2022 - Current
- Truck Driver for the Army National Guard.
- I follow and perform tasks that are required of me in a safe and timely manner.
- I follow orders and always eager to learn.
Golf Receptionist
Sunrise Pointe Golf Course
Storm Lake, Iowa
06.2023 - 01.2024
- Greeted and assisted visitors, enhancing customer experience and engagement.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for office staff, ensuring effective time management.
- Maintained cleanliness and organization of reception area, creating a welcoming environment.
- Handled customer inquiries in-person and over the phone with professionalism and clarity.
- Coordinated office supplies inventory, ensuring availability for daily operations without interruption.
Birista
Coffee Tree
Storm Lake, Iowa
01.2023 - 01.2024
- Provided exceptional customer service to ensure a positive experience for patrons.
- Assisted in training new baristas on drink preparation and customer interaction.
- Managed inventory by tracking supplies and restocking as needed.
- Handled cash transactions accurately during busy shifts at the café.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Catering Staff Member
Kings Pointe Homeowners Association
Storm Lake, Iowa
06.2022 - 01.2024
- Set up catering stations with food, drinks, and necessary supplies.
- Assisted in serving food and beverages to guests during events.
- Collaborated with team members to ensure smooth event operations.
- Provided excellent customer service by addressing guest inquiries promptly.
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Responsible for breaking down banquet tables and chairs after events were completed per instructions from catering manager.
Lifeguard
Kings Pointe
Storm Lake, Iowa
06.2020 - 06.2023
- Monitored pool area to ensure guest safety and adherence to rules.
- Responded promptly to emergencies and provided first aid as needed.
- Conducted regular safety drills to prepare for potential rescue situations.
- Enforced pool policies to create a safe environment for all visitors.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Education
BBA - Finance
University of Iowa
Iowa City, IA12-2028
Associate of Arts -
Iowa Central Community College
Fort Dodge, IA05-2024
High School Diploma -
Storm Lake High School
Storm Lake, IA05-2023
Skills
- Customer service
- Team collaboration
- Communication skills
- Adaptation to feedback
- Leadership skills
- Exceptional time management
- Social
- Conflict resolution
Affiliations
- Love to workout and play sports
- Play the piano
- On the university of Iowa cheerleading team
- Working to get my Private Pilot Licenses
- Am currently doing the 75 hard challenge
- Am in the Army National Guard
Accomplishments
- I earned an ARCOM medal for the Army National Guard this summer during are Annual Training Exercise.
- I got Rotary Student of the month in High School.
- Made Honors Society in High School.
- Graduated High School and Community College with 3.5 and higher GPA.
- Was team captain in High School for sports as a sophomore in High School.
Certification
- I have my High School Diploma and College Diploma
- I have Military Credits
- Have my Student Pilot License
Languages
English
Professional
References
References available upon request.
Timeline
Tennis Instructor
HTRC
10.2024 - Current
Golf Receptionist
Sunrise Pointe Golf Course
06.2023 - 01.2024
Birista
Coffee Tree
01.2023 - 01.2024
Army National Guard
State of Iowa and Military
10.2022 - Current
Catering Staff Member
Kings Pointe Homeowners Association
06.2022 - 01.2024
Lifeguard
Kings Pointe
06.2020 - 06.2023
BBA - Finance
University of Iowa
Associate of Arts -
Iowa Central Community College
High School Diploma -
Storm Lake High School
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