Joshua Stepp
Surprise,Arizona
Summary
Knowledgeable electrical apprentice with hands-on experience in residential and commercial electrical systems. Proven track record of assisting in complex installations and maintenance tasks with a keen eye for quality. Demonstrated ability in troubleshooting electrical issues and ensuring compliance with safety standards.
Overview
9
9
years of professional experience
Work History
Apprentice Electrician
Canyon State Electric
Phoenix, AZ
06.2024 - Current
- Installed electrical systems and components, adhering to safety regulations and industry standards for quality assurance.
- Conducted thorough inspections of electrical installations to identify issues and implement effective solutions promptly.
- Assisted in the maintenance of electrical equipment, ensuring optimal functionality and compliance with safety protocols.
- Coordinated with contractors during installation projects, verifying adherence to plan specifications and timelines throughout completion.
Assistant Director of Facilities
Dutch Bros
Tempe, AZ
01.2022 - 06.2024
- Implemented culture initiatives within the team to cultivate a happy and encouraging place to work.
- Held classes to teach staff facility procedures.
- Was responsible for the training of team technicians to ensure proper knowledge of equipment safety, use, and repair techniques.
- Maintained and monitored work order management system.
- Analyzed feasibility of equipment repair versus replacement and recommended cost-effective, dynamic and expeditious solutions.
- Assessed facilities quarterly, documented findings and addressed concerns not previously corrected.
- Directed contractors and verified quality of completed work against specifications.
- Ordered, maintained and distributed supplies and inventory.
- Set and enforced departmental budgets, goals and deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Facilities Lead
Dutch Bros
Tempe, AZ
12.2019 - 01.2022
- Collaborate with local shops and regional leadership to ensure operations are running at peak efficiency.
- Diagnose problems and performance issues, perform onsite repair or replacement of company equipment and assets, and provide employee technical training.
- Maintained clean working warehouse environment with focus on safety.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Performed scheduled maintenance on electrical, plumbing and HVAC systems.
- Organized and maintained inventory of spare parts and equipment consumables.
- Drove compliance with regulations, building codes and health and safety standards.
Regional Head Trainer
Dutch Bros
Tempe, AZ
08.2019 - 12.2019
- Responsible for training and leadership oversight for over 170 employees at nine company locations within within the Phoenix area.
- Collaborated closely with the corporate training department in order to align messaging and instill the Dutch Bros company culture in employees throughout the franchise.
- Collaborated closely with store leadership teams to provide culture coaching and leadership growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
Barista and Shift Lead
Dutch Bros
Phoenix, AZ
06.2017 - 08.2019
- Worked one-on-one with newly hired baristas to provide training and support during their onboarding process.
- Learned customer interaction skills in the starting position of barista, progressing to inventory management, then scheduling and leadership as a shift lead.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZHVAC Certification -
Penn Foster College
Scottsdale, AZ08-2022
Electrical Trade School - Electrical Construction
NCCER
Phoenix, AZ05-2027
Skills
- Installation of electrical equipment
- Conduit bending
- Scheduled Maintenance
- Parts Replacement
- Service Calls
- Hand and power tools
- Wire pull and make-up
- Proficient in Spanish
- Low-voltage systems
- Commercial wiring
- Blueprint reading
Timeline
Apprentice Electrician
Canyon State Electric
06.2024 - Current
Assistant Director of Facilities
Dutch Bros
01.2022 - 06.2024
Facilities Lead
Dutch Bros
12.2019 - 01.2022
Regional Head Trainer
Dutch Bros
08.2019 - 12.2019
Barista and Shift Lead
Dutch Bros
06.2017 - 08.2019
HVAC Certification -
Penn Foster College
Bachelor of Science - Business Management
Grand Canyon University
Electrical Trade School - Electrical Construction
NCCER