Joshua Stone
Staley,NC
Summary
Dynamic High Performance Site Leader at Tidal Wave Auto Spa with a proven track record in team management and staff development. Successfully implemented quality control measures, enhancing service excellence and customer satisfaction. Adept at problem-solving and fostering team atmosphere.
Overview
7
7
years of professional experience
Work History
High Performance Site Leader
Tidal Wave Auto Spa
06.2018 - Current
- Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored team members on service protocols and operational standards.
- Implemented quality control measures to maintain service excellence across all shifts.
- Coordinated scheduling and staffing to optimize resource allocation during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive customer relationships and loyalty.
Education
High School Diploma -
Vandalia Christian School
Greensboro, NCSkills
- Team management
- Team building
- Staff development
- Program implementation
- Problem-solving
- Team leadership
Timeline
High Performance Site Leader
Tidal Wave Auto Spa
06.2018 - Current
High School Diploma -
Vandalia Christian School