Joshua Styburski
Sterling Heights,MI
Summary
Senior Customer Service professional with nearly a decade of experience. Committed to exceeding client expectations and fostering strong connections. Known for exceptional support and teamwork skills. Seeking growth opportunities within a company. Going above and beyond not only for clients but my colleagues is an integral part of my work ethic.
Overview
8
8
years of professional experience
Work History
Client Service Representative
MassMutual
Springfield, MA
01.2023 - 08.2024
- Maintained above-average metrics in a high-volume inbound call center environment.
- Managed client's requests, claims, and complaints using multiple CRM's (Salesforce, SAP, ect.).
- Provided exceptional call control and empathy to grieving individuals when processing a death claim.
- Provided exceptional and expeditious service to producers and clients who have complaints or escalations.
- Used mainframe to process loans, disburse dividends, and make other changes for clients.
- Worked with other departments to complete projects and requests in an efficient, team-oriented manner.
- Utilized UPS CampusShip and FedEx shipping software to expedite disbursements.
- Provided above-average retention numbers when taking surrender calls, providing clients with other solutions while maintaining their business.
Senior Physician Relations Representative
University of Michigan, Michigan Medicine
Ann Arbor, MI
04.2022 - 01.2023
- Built a strong rapport with medical professionals both within and out of network.
- Maintained a precise work environment while coordinating and monitoring calls between medical professionals.
- Identified and coordinated meetings and calls between medical professionals and outside medical institutions.
- Assisted out-of-network providers connect with Michigan Medicine specialists for second opinions, transfer requests, and consultation.
- Worked heavily with on-call doctors and surgeons to coordinate transfers from different medical institutions.
- Guided doctors and surgeons to respond and arrive quickly with incoming Michigan Medicine Survival Flights.
- Coordinated patient intake from other hospitals for both the University Hospital and Children's Hospital.
- Provided extensive information on Michigan Medicine programs and research to other healthcare professionals.
- Worked extensively with EPIC systems for patient record management while adhering to strict HIPAA laws.
- Directed patients to their corresponding medical professional.
Customer Sales Representative
TruGreen Lawn Care
Rochester Hills, MI
03.2016 - 04.2022
- Met and exceeded metric and sales goals within a high-volume inbound call center environment.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
- Created detailed reports on customer feedback and satisfaction levels.
- Answered customer inquiries regarding product features, availability, and pricing.
- Developed relationships with existing customers through follow-up communications.
- Created detailed proposals for clients outlining products and services offered by the company.
- Assisted customers in selecting products that best met their needs.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
Education
Associate of Arts - Business Administration And Management
Macomb Community College
Warren, MI12-2026
Associate of Arts - Photography
The Art Institute of Michigan - Troy
Troy, MI05-2016
High School Diploma -
Clawson High School
Clawson, MI06-2014
Skills
- CRM Software
- Customer Relations
- File Management
- Sales Support
- Data Entry
- Information Security
- Product Knowledge
- System implementation
- Problem Resolution
- Call Center Operations
- Order Processing
- Professional telephone demeanor
- Microsoft Office expertise
- Customer Education
- Building rapport
- Complaint resolution
Affiliations
- Member of multiple Business Resource Groups at MassMutual including Young Business Professionals BRG and Inclusion BRG.
- Volunteer at U.S. Special Olympics (Bowling Coach)
- Youth Football & Basketball Coach (High School JV & Varsity)
Accomplishments
- 100% Quality Assurance scores at MassMutual for multiple months.
- Multiple perfect customer surveys.
- 3x Employee of the month at TruGreen Lawn Care.
- Ranked 6th best Sales Associate out of 400 colleagues throughout TruGreen National Call Centers in 2019 ($3.9 Million in Total Sales)
- Youngest person ever hired into a Senior Position in the Physician Relations & Outreach department at Michigan Medicine.
- Helped implement the use of AI for Producer and Broker CRM's at MassMutual.
Timeline
Client Service Representative
MassMutual
01.2023 - 08.2024
Senior Physician Relations Representative
University of Michigan, Michigan Medicine
04.2022 - 01.2023
Customer Sales Representative
TruGreen Lawn Care
03.2016 - 04.2022
Associate of Arts - Business Administration And Management
Macomb Community College
Associate of Arts - Photography
The Art Institute of Michigan - Troy
High School Diploma -
Clawson High School