Joshua Suarez
Brooklyn,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position . Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Tow Truck Driver
Kenben
03.2024 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Truck Driver
Budget Maintenance Inc.
06.2021 - 07.2023
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
- Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
- Safely transported goods by conducting regular vehicle inspections and following all traffic regulations.
- Operated with safety and skill to avoid accidents and delays.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
- Enhanced delivery efficiency by optimizing routes and reducing idle time.
- Maintained high customer satisfaction levels by adhering to strict deadlines and providing excellent service.
- Delivered packages from distribution center to residential areas using self-developed routes.
- Optimized routes to maximize efficiency and scheduled service stops.
- Collaborated with warehouse staff to ensure accurate inventory management and timely dispatch of products.
- Drove box truck to transport janitorial as well as construction products and materials across the tri-state area.
Concierge
Nine52
01.2018 - 02.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06.2013
Skills
- Strong Work Ethic
- Towing equipment operation
- Customer Service
- Safe Driving Practices
- Emergency response readiness
- Excellent Multitasking
- Telephone Etiquette
- Adaptability and Flexibility
- Flatbed truck expertise
- Critical Thinking
- Effective problem solving
- Heavy Lifting Abilities
Languages
Spanish
Professional Working
Timeline
Tow Truck Driver
Kenben
03.2024 - Current
Truck Driver
Budget Maintenance Inc.
06.2021 - 07.2023
Concierge
Nine52
01.2018 - 02.2020
High School Diploma -
Franklin Delano Roosevelt High School