Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Sullivan

South Lake Tahoe,California

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

8
8
years of professional experience

Work History

Sales Associate

West Coast Boat Center
Reno, NV
09.2022 - Current
  • Provided customers with information on boat features and benefits.
  • Advised clients of available financing options for boat purchases.
  • Utilized sales strategies to close deals and meet monthly quotas.
  • Demonstrated boats in the showroom, dockside, and other locations.
  • Maintained up-to-date knowledge of all new boat models, accessories, and services.
  • Developed relationships with potential buyers through follow-up calls and emails.
  • Assisted customers with selection of appropriate boats based on their needs and budget.
  • Organized promotional events to increase brand awareness in the community.
  • Created detailed reports documenting customer interactions and sales performance.
  • Negotiated terms of sale agreements between buyers and sellers.
  • Handled customer complaints in a professional manner while resolving issues quickly.
  • Participated in trade shows to promote products and services offered by the company.
  • Generated leads by networking with local marinas, yacht clubs, fishing clubs.
  • Prepared quotes and invoices for prospective customers following successful sales presentations.
  • Performed routine maintenance tasks on demo boats such as cleaning, waxing, polishing.
  • Moved boats between water, docks and trailers safely and without damage.
  • Tracked and reported on sales regularly and used information to better target approaches and devise strategies to effectively fill gaps in customer base.
  • Cleaned shelves, counters and tables to maintain organized store.

Heavy Equipment Operator

West Coast Boat Center
Reno, NV
09.2021 - Current
  • Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
  • Transported Boats from a warehouse to the lake and back.
  • Emergency vessel recovery
  • Operated forklift to move and store inventory in warehouse.
  • Assisted customers with the loading and unloading of their boats onto the docks.
  • Inspected docking lines, dock cleats, fenders, and other mooring equipment to ensure they were secure.
  • Performed regular maintenance on the docks including painting, caulking, and repairs.
  • Monitored weather conditions in order to ensure safety of vessels docked at the marina.
  • Organized storage areas for boating supplies such as life jackets, anchors, ropes, and cleaning supplies.
  • Processed daily transactions promptly to keep workflows moving smoothly.
  • Checked tire pressure and levels of fuel, motor oil or other fluids, adding air or fluids as required.
  • Rotated, tested and repaired or replaced tires.
  • Sold and installed batteries, windshield wiper blades or other accessories.
  • Ordered stock and priced and shelved incoming goods.
  • Adjusted brakes, replaced spark plugs or changed engine oil or filters.
  • Maintained customer records and followed up with telephone, mail or personal reminders of services due.
  • Greased and lubricated vehicles or specified units using grease guns or spray lubricants.
  • Tested and charged batteries to maintain optimal performance.
  • Prepared daily reports of fuel, oil and accessory sales.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Collected cash payments from customers or charged purchases to credit cards.
  • Kept an inventory of all tools used for dock maintenance purposes such as hammers, wrenches, saws.

Warehouse Manager

West Coast Boat Center
Reno , NV
09.2021 - Current
  • Coordinated and monitored the receipt, storage, and dispatch of vessels within the warehouse.
  • Planned and implemented efficient warehousing systems for incoming and outgoing vessels.
  • Resolved customer complaints related to product quality or delivery issues.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Operated forklifts

Equipment Operator

Tahoe Keys Marina
South Lake Tahoe, CA
04.2016 - 09.2021
  • Managed the customer trailer storage.
  • Operated a bobcat, travel lift, and front loader.

  • Maintained a safe work environment by adhering to all safety protocols.
  • Assisted customers with the loading and unloading of their boats onto the docks.
  • Inspected docking lines, dock cleats, fenders, and other mooring equipment to ensure they were secure.
  • Performed regular maintenance on the docks including painting, caulking, and repairs.
  • Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
  • Coordinated with staff members in order to ensure that all customer requests were handled promptly and correctly.
  • Maintained accurate records of customer information including boat registration numbers and contact information.
  • Organized storage areas for boating supplies such as life jackets, anchors, ropes, and cleaning supplies.
  • Responded quickly to emergency situations involving vessels or personnel on board them.
  • Helped maintain cleanliness around the docks by removing debris from water surfaces or walkways.
  • Operated forklifts when needed in order to move boats from one location to another within the marina facility.
  • Towed stranded vessels back into open waters when necessary using a towboat equipped with winches.
  • Trained new employees on proper safety procedures when working around dock areas.

Ski Rental Technician

Black Tie Delivery
South Lake Tahoe, CA
10.2016 - 03.2017
  • Inspected rental equipment for any damage or wear and tear prior to renting out.
  • Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
  • Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations.
  • Adjusted bindings to ensure proper fit of customer's boots.
  • Provided customers with detailed instructions on how to use the equipment safely and effectively.
  • Performed minor repairs to rental equipment such as waxing skis, tightening screws.
  • Processed payments for rentals using a point-of-sale system.
  • Stocked shelves with new inventory of rental items such as skis, snowboards, boots.
  • Instructed customers on proper fitting techniques for ski and snowboard boots and clothing.
  • Maintained records of all rentals including dates rented out and returned.
  • Tracked inventory levels by conducting regular audits of available stock.
  • Answered customer inquiries regarding product features and benefits.
  • Checked that all returning equipment was undamaged before accepting returns.
  • Provided helpful advice about nearby restaurants or lodging options for visitors.
  • Helped set up tents and other displays at promotional events held at ski resorts.

Busser

Riva Grill
South Lake Tahoe , CA
06.2016 - 11.2016
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Ensured that each table was properly set before seating guests.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Organized storage areas for clean dishes and stocked linens.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Maintained a friendly attitude towards customers at all times.
  • Provided assistance to other bussers or waitstaff when needed.

Education

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
06-2016

Some College (No Degree) - General Studies

Folsom Lake College
Folsom, CA

Skills

  • Business Development
  • Contract Preparation
  • Client Account Management
  • Inventory Control
  • Retail loss prevention
  • Order Processing
  • Product Sales
  • Listening Skills
  • Reliable and punctual
  • Customer Service
  • Problem-solving skills
  • Negotiation Tactics
  • Relationship selling
  • Energetic self-starter

Timeline

Sales Associate

West Coast Boat Center
09.2022 - Current

Heavy Equipment Operator

West Coast Boat Center
09.2021 - Current

Warehouse Manager

West Coast Boat Center
09.2021 - Current

Ski Rental Technician

Black Tie Delivery
10.2016 - 03.2017

Busser

Riva Grill
06.2016 - 11.2016

Equipment Operator

Tahoe Keys Marina
04.2016 - 09.2021

High School Diploma -

South Tahoe High School

Some College (No Degree) - General Studies

Folsom Lake College

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Joshua Sullivan