Joshua Sundby
Saint Albans,VT
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations, from intake to outgoing. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management and customer POCs to achieve organizational objectives.
Overview
21
21
years of professional experience
Work History
Night Attendant
Maplefields
Colchester, VT
09.2025 - Current
- Monitored facility activities during night shifts to ensure safety and security.
- Assisted customers with inquiries and resolved issues promptly and courteously.
- Maintained cleanliness and organization of the store environment for customer satisfaction.
- Conducted regular inventory checks to ensure stock levels met operational needs.
- Operated cash register accurately for efficient transaction processing.
- Collaborated with team members to uphold store policies and procedures consistently.
- Responded to emergency situations swiftly to mitigate potential risks or hazards.
- Provided support for maintenance tasks, ensuring a safe and functional environment.
- Identified opportunities for improvement within existing processes and procedures.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Provided exceptional customer service by anticipating needs of customers before they arise.
- Cleaned and maintained the gas station facility for hygiene standards.
Patient Care Center Supervisor
Averhealth
South Burlington, VT
12.2024 - 09.2025
- Checked in patients and clients according to the scheduled roster and open-door walk-ins.
- Processed and prepared specimens for laboratory analysis.
- Prepared documents such as requisitions, labels, logs, reports.
- Assisted in training new staff members on proper collection techniques.
- Communicated effectively with patients regarding specimen collection requirements.
- Reported any discrepancies or irregularities to the appropriate supervisor or manager.
- Maintained a clean work environment by adhering to safety regulations and cleaning protocols.
- Responded promptly to inquiries from patients, clinical personnel, or other departments regarding results or other matters relating to specimen collections.
- Monitored inventory levels of supplies used in specimen collections.
- Performed specimen collection from patients in accordance with established protocols.
- Provided guidance to junior staff members regarding specimen collection practices.
- Performed additional duties as assigned by management.
- Maintained accurate records of collected samples and related data.
- Provided guidance and assistance to customers regarding payment plans or other options for resolving delinquencies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Guided employees in handling difficult or complex problems.
- Issued work schedules, duty assignments, and deadlines for staff.
Assistant Night Manager
Market 32
Saint Albans, VT
07.2024 - 09.2024
- Assisted in the supervision of night staff to ensure all duties were completed accurately and on time.
- Monitored the security of the premises throughout the shift and took appropriate action when needed.
- Inspected guest rooms for cleanliness, maintenance issues, and safety hazards.
- Provided support to other departments as required during peak periods or special events.
- Resolved conflicts among customers, employees, and management personnel when necessary.
- Stocked shelves with newly arrived products.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
Maintenance Assistant
Smith Drugs
Milton, Vermont
02.2024 - 05.2024
- Conducted preventive maintenance on machinery to ensure optimal performance.
- Assisted with the installation of new equipment per manufacturer specifications.
- Repaired or replaced defective parts as necessary using hand tools, power tools, welding equipment, measuring instruments and other specialized equipment.
- Operated forklifts and hoists to move heavy objects while adhering to safety regulations.
- Monitored inventory levels of spare parts used in maintenance activities.
- Responded promptly to emergency situations involving malfunctioning machinery or damaged facilities.
- Ensured compliance with applicable safety standards during all maintenance operations.
- Provided technical support for staff when troubleshooting issues related to building systems.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
Production Worker
Ben And Jerrys Ice Creams
Saint Albans, VT
11.2023 - 01.2024
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Assisted in setting up production lines for manufacturing processes.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Identified defective parts or components and removed them from production line.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
- Provided assistance in loading and unloading containers onto trailers for transport.
Supervisor
Sciolex Corporation/ITC Federal
Essex, VT
11.2022 - 10.2023
- Directed and supervised team of 15+ employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed daily, weekly, monthly, and yearly audits to ensure accurate accountability and location of 100,000+ files.
- Retrieved files as requested by staff members in a timely manner.
- Scanned paper documents into electronic format when needed.
- Ensured accuracy of all paperwork filed.
- Maintained confidentiality of sensitive material in accordance with legal requirements.
- Created new folders, digitally, and shelving, physically, for incoming records and data as needed.
- Identified any discrepancies within the filing system and resolved them accordingly.
- Provided assistance to staff members in locating hard copy information from the file room.
- Researched missing documents using computer databases when required.
- Tracked down misplaced files using cross-referencing techniques whenever needed.
- Managed general clerical tasks such as adding bar codes and reshelving collections.
- Kept track of Clerks' continuing certification and clearance requirements.
- Provided guidance to the data entry staff on how to enter data accurately and efficiently.
- Coordinated with other departments to ensure accurate information is entered into the system timely.
- Maintained records of all transactions processed by the data entry team.
- Trained new employees on how to use different computer applications related to entering data accurately.
- Identified areas where additional training was needed for staff members who had difficulty completing tasks accurately.
- Resolved any discrepancies between source documents and entries made into the database system promptly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
Quality Control
Sciolex
Essex, VT
07.2022 - 11.2022
- Investigated customer complaints related to product quality and recommended corrective actions as necessary.
- Assisted in developing strategies for improving overall product quality and reliability.
- Provided technical support to other departments on matters relating to product quality assurance.
- Participated in internal audits to evaluate existing Quality Control systems and procedures.
- Maintained accurate records of all Quality Control activities including tests, inspections, audits and corrective actions taken.
- Verified accuracy of scanned information by comparing it with original document.
- Adjusted scanning settings according to specific requirements of each job.
- Maintained quality control standards for all scanned materials.
- Created digital records of paper documents using specialized scanning software.
- Assisted in the development of new scanning procedures and processes.
- Collaborated with colleagues from various departments on projects involving the use of scanners.
- Trained new employees on the correct use of scanners, imaging software programs.
General Clerk
Oryza Group / Sciolex
Essex, VT
03.2019 - 07.2022
- Organized and filed documents according to established procedures.
- Maintained records of filing activities, including document tracking and storage locations.
- Prepared labels for new files and folders as needed.
- Retrieved requested files from archives or other offsite locations.
- Scanned documents into electronic database system for archiving purposes.
- Performed data entry tasks related to filing activities.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Audited existing files to ensure accuracy of information on a regular basis.
- Compiled reports based on filed documents in response to customer requests.
- Verified accuracy of filing information prior to indexing documents into the system.
- Created new files when necessary following established protocols.
- Answered inquiries regarding filed materials or their location within the system.
- Assisted with purging inactive files following retention schedules set forth by department policies.
- Handled confidential material with discretion in accordance with company regulations.
- Collaborated with other departments to ensure accurate record-keeping practices are followed.
- Resolved discrepancies between physical files and digital databases.
- Updated file indexes regularly to reflect changes in content or location of materials.
- Provided support during document imaging projects by preparing paper records for scanning.
- Utilized barcode technology to track movement of physical files throughout the facility.
- Scanned and filed forms, reports, correspondence and receipts.
- Pulled files for staff, management and third-party requests.
- Retrieved requested files and delivered to appropriate personnel.
- Reviewed files to check for complete and accurate information.
- Updated daily logs for tracking file movements.
- Classified information into chronological, alphabetical or numerical order.
- Input data into computer systems to support document and information retrieval.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Added new material to file records or created new records.
- Scanned or read incoming materials to determine classification or filing.
- Sorted or classified information according to content, purpose or user criteria.
- Answered questions about records or files.
- Located missing records by searching files or contacting individuals assigned to records.
- Maintained records of materials using logbooks or computers and generated computerized reports.
- Inspected materials or files to verify correct placement, legibility or condition.
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Created detailed reports on data entry activities.
- Verified accuracy of data by cross-referencing with source documents.
- Checked completed work for errors or duplicate information before submission.
- Assisted other team members with complex data entry tasks as needed.
- Processed incoming requests for data entry services promptly and accurately.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
- Resolved technical problems related to database management systems as needed.
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Coordinated assignment distribution to facilitate smooth workflows.
- Received and sorted incoming mail, packages, and courier deliveries.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Processed international mailings according to customs regulations.
- Maintained a log of all incoming and outgoing mail items.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Performed data entry activities into various databases related to the processing of mail items.
- Provided customer service assistance with inquiries regarding postal services.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Reported any discrepancies or irregularities during the sorting process.
- Utilized automated systems for tracking shipments and managing mailing lists.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
- Prepared reports detailing daily activity within the department for management review.
- Responded promptly to requests from other departments relating to their mailing needs.
- Operated mail processing equipment and manually sorted mail.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
- Obtained receipts for registered and insured mail.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Troubleshot office equipment, computer hardware and software issues.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Landscape Laborer
Porfolio Cuts
Winooski, VT
06.2018 - 03.2019
- Maintained landscaped areas by weeding, pruning, trimming and edging.
- Transported tools, materials and equipment to job sites using company vehicles.
- Operated tractors, mowers and other heavy equipment used in landscape maintenance.
- Applied fertilizers and pesticides following safety procedures.
- Performed regular lawn care tasks such as mowing, aerating and overseeding.
- Removed debris from work sites after completion of projects.
- Cleaned up work sites daily to maintain a safe environment.
- Loaded debris into trucks for disposal at designated landfill sites.
- Collaborated with other team members on projects requiring multiple laborers.
- Followed instructions from supervisors regarding specific tasks assigned.
- Operated and maintained basic landscaping equipment and vehicles.
- Used hand-held tools to maintain green spaces.
- Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Pruned trees and bushes to improve visibility and shape.
- Applied mulch to help maintain optimal soil temperatures and create barrier from heat and cold.
- Applied chemicals to control weeds, reduce insect infestation and maintain soil fertility.
Line Cook
Williston House of Pizza
Williston, VT
01.2017 - 03.2018
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
Line Cook
Rustico's
Essex, VT
02.2010 - 04.2012
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Cooked multiple orders simultaneously during busy periods.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces and salads.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Received and stored food and supplies.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
Customer Associate
Pizza Putt
South Burlington, VT
06.2007 - 10.2010
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Greeted customers upon entering the arcade and answered any questions they had.
- Monitored game machines for malfunctions and reported them to management.
- Inspected game cards to ensure all data was accurate.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Ensured that games were functioning properly and offering the correct prizes or rewards.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Processed payments from customers in exchange for gaming time or products purchased at the arcade.
- Utilized cash registers accurately to process transactions quickly and efficiently.
- Interacted with children in a friendly manner while providing guidance on how to use the various games available.
- Enforced rules within the facility including no smoking, no fighting, no outside food and drinks.
- Provided assistance to staff members during peak hours such as helping out with cleaning tasks or attending customers.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
- Sold tickets for redemption of prizes from ticket machines located throughout the facility.
- Assisted with promotional activities such as handing out coupons or flyers for upcoming events.
- Tracked prize inventory, replenishing stock.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
Customer Associate
Upton's Arcade
South Burlington, VT
09.2008 - 03.2010
- Greeted customers upon entering the arcade and answered any questions they had.
- Monitored game machines for malfunctions and reported them to management.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Ensured that games were functioning properly and offering the correct prizes or rewards.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Processed payments from customers in exchange for gaming time or products purchased at the arcade.
- Adhered to safety regulations by ensuring that all equipment was operating correctly and safely used by guests.
- Performed minor repairs on arcade machines when necessary.
- Assisted with setting up new games in the facility including wiring connections, testing functionality.
Customer Associate
Shaws Supermarket
Williston, VT
07.2005 - 07.2006
- Greeted customers, answered questions and provided information on products.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Assisted in stocking shelves with merchandise.
- Organized checkout lanes to ensure efficient customer flow.
- Operated a variety of equipment such as scanners, scales and wrappers.
- Maintained cleanliness of work area including counters, floors and display cases.
- Verified prices and rang up items correctly on the register.
- Bagged groceries for customers after they have paid for their purchases.
- Balanced cash drawer at the end of shift according to store policy.
- Handled customer complaints professionally and referred them to managers when necessary.
- Adhered to safety regulations in handling sharp objects, cleaning chemicals and other hazardous materials.
- Provided accurate change when applicable.
- Offered loyalty program discounts to customers when appropriate.
- Ensured proper use of coupons during checkout process.
- Monitored expiration dates on perishable items in order to remove outdated items from shelves.
- Performed opening duties such as turning on registers and balancing drawers for start-up operations.
- Promoted special sales events or new products being offered in store.
Education
High School Diploma -
Champlain Valley Union High School
Hinesburg, VT06.2009
Some College (No Degree) - Environmental Science
Community College of Vermont
Winooski, VTSome College (No Degree) - Software Engineering
Vermont Technical College
Randolph Center, VTSkills
- Data Analytics
- Strategic Planning
- Staff Management
- Operations Management
- Processes and Procedures
- Goal-Oriented
- Training and Mentoring
- Process Improvement
- Customer service
Timeline
Night Attendant
Maplefields
09.2025 - Current
Patient Care Center Supervisor
Averhealth
12.2024 - 09.2025
Assistant Night Manager
Market 32
07.2024 - 09.2024
Maintenance Assistant
Smith Drugs
02.2024 - 05.2024
Production Worker
Ben And Jerrys Ice Creams
11.2023 - 01.2024
Supervisor
Sciolex Corporation/ITC Federal
11.2022 - 10.2023
Quality Control
Sciolex
07.2022 - 11.2022
General Clerk
Oryza Group / Sciolex
03.2019 - 07.2022
Landscape Laborer
Porfolio Cuts
06.2018 - 03.2019
Line Cook
Williston House of Pizza
01.2017 - 03.2018
Line Cook
Rustico's
02.2010 - 04.2012
Customer Associate
Upton's Arcade
09.2008 - 03.2010
Customer Associate
Pizza Putt
06.2007 - 10.2010
Customer Associate
Shaws Supermarket
07.2005 - 07.2006
High School Diploma -
Champlain Valley Union High School
Some College (No Degree) - Environmental Science
Community College of Vermont
Some College (No Degree) - Software Engineering
Vermont Technical College