Joshua Swayne
Las Vegas,NV
Summary
Versatile and results-driven, I excel in hardware and software troubleshooting, having honed my skills at Intermountain Healthcare, Patterson Dental, US Navy and beyond. My expertise in technical support and customer service is matched by a proven track record in enhancing system efficiency. Notably, I led a team to improve operational performance, showcasing my leadership, information technology, and electronic diagnostics acumen.
Overview
10
10
years of professional experience
Work History
Service Desk Technician
Intermountain Healthcare
10.2024 - 02.2025
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Configured computer networks using TCP and IP protocols, DHCP servers and other related technologies.
- Assisted with the installation of new software applications, operating systems and hardware components on user workstations.
- Performed troubleshooting activities on various software platforms such as Microsoft Office Suite, Adobe products, EHR softwares, and CISCO softwares
Dental Service Technician
Patterson Companies Inc.
03.2023 - 09.2024
- Provide remote and on-site technical support for dental offices, including hardware and software troubleshooting.
- Install, configure, and service dental equipment, such as cone beams, intraoral x-rays, and sterilizers.
- Assist end users with resolving software issues, system updates, and equipment configurations.
- Track and manage service tickets using an internal ticketing system.
- Log service activities, ensuring accurate and timely reporting for future reference.
Advanced Adversarial Support
The Rockhill Group
05.2021 - 03.2023
- Preflight and troubleshoot technical equipment, ensuring operational and safety standards are met.
- Document technical support activities and collaborate with supervisors to resolve complex issues.
- Coordinated with multiple companies to provide seamless technical operations at various locations.
Naval Aircrewman Acoustic Operator
US Navy
09.2014 - 09.2020
- Operated, maintained, and troubleshot multimillion-dollar electronic systems, ensuring optimal performance.
- Instructed and mentored new personnel, providing technical training to 35 team members over two years.
- Collaborated on system diagnostics, technical problem-solving, and operational analysis.
- Documented technical procedures, and provided detailed reports for system performance evaluations.
Education
Associate of Applied Science - Engineering Technology: Electronics And Biomedical
College of Southern Nevada
Las Vegas, NV12-2022
Skills
- Hardware and software troubleshooting
- Technical Support and Customer Service
- Ticketing systems (eg, ServiceNow)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Network and IT Essentials
- Electronic Repair and Diagnostics
- Time Management and Team Leadership
- Desktop support
- Software diagnosis
- End-user training
- Operating systems
Accomplishments
- IT Essentials, Network+
- AC/DC Electronics
- Digital logic
- Solid State Devices
- Microprocessors, Health, and Dental
- Information Management
- Top 15 Baseline and Performance Incentives
- Commander, Patrol and Reconnaissance Wing Ten award for Combat Crew of the Quarter, in recognition of outstanding performance across the spectrum of Maritime Patrol and Reconnaissance Operations
- Received the Navy and Marine Corps Achievement Medal for contributing to the professional achievement of duties throughout my time in service
Clearance
- Top Secret
Timeline
Service Desk Technician
Intermountain Healthcare
10.2024 - 02.2025
Dental Service Technician
Patterson Companies Inc.
03.2023 - 09.2024
Advanced Adversarial Support
The Rockhill Group
05.2021 - 03.2023
Naval Aircrewman Acoustic Operator
US Navy
09.2014 - 09.2020
Associate of Applied Science - Engineering Technology: Electronics And Biomedical
College of Southern Nevada