Summary
Overview
Work History
Skills
Timeline
Generic

Joshua Sword

Arden,NC

Summary

Dynamic Account Manager with a extensive sales background offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

9
9
years of professional experience

Work History

Account Manager (Facility Solutions Manager)

City Wide Facility Solutions
Asheville, NC
08.2021 - Current
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Managed over twenty accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Oversaw new business development and customer servicing.
  • Actively recruited independent contractors
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Managed and oversaw various projects at client locations
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Zone Sales Representatives

Frito Lay North America
Asheville, NC
05.2020 - 07.2021
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Maintained book of business
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Frtio Lay
  • Provided sales consultations on functional and stylistic benefits of each custom product.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Recommended accurate and effective solutions to customers after identifying problems.

Account Manager/ B2B Sales/ Sales Operations

Cellular Sales
Bend, OR
10.2017 - 05.2020
  • Coached and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Educated customers on promotions to enhance sales
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Assisted customers by answering questions and fulfilling requests
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Trained team members in successful strategies to meet operational and sales targets
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Mentored 14 Associates-member sales team in applying effective sales techniques and delivering top-notch customer service
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted customers by answering questions and fulfilling requests.
  • Went door-to-door to sign multiple Business customers up for Verizon relatesdservices
  • Completed documentation smoothly to finalize sales.
  • Studied geographic areas to identify potential buyers and increase door-to-door sales
  • Supported stores conducting sales promotions and special events.
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Forecasted sales to management and collaborated to build effective sales team.
  • Led sales team to exceed quarterly sales goals.
  • Reported sales data to upper management for review.

Account Manager: B2B Sales Representative

Cellular Sales
Arden, NC
05.2016 - 10.2017
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Developed and implemented sales strategies to increase revenue
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Coordinated trade shows and created marketing collateral to reach greater potential customers
  • Set up appointments with potential and current customers to discuss new products and services
  • Networked at events and by phone to expand business profits and revenues
  • Cold-called leads and closed sales

Route Sales Representative

Canteen Vending Services
Arden, NC
04.2015 - 05.2016
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
  • Implemented policies and procedures across warehouse and shipping platforms
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
  • Immediately addressed problems with customers to promote speedy resolution
  • Displayed products properly at customer sites and according to company specifications and policies
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables

Warehouse Manager

Canteen Vending Services
Arden, NC
03.2013 - 04.2015
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules

Skills

  • Account Management
  • B2B Sales
  • Opportunity Identification
  • Lead Generation
  • Verbal and Written Communication
  • Overcoming Objections
  • Time Management
  • Business Development
  • Acquisition and Retention Strategies
  • Customer Service
  • Consultative Selling Techniques
  • Project Management

Timeline

Account Manager (Facility Solutions Manager)

City Wide Facility Solutions
08.2021 - Current

Zone Sales Representatives

Frito Lay North America
05.2020 - 07.2021

Account Manager/ B2B Sales/ Sales Operations

Cellular Sales
10.2017 - 05.2020

Account Manager: B2B Sales Representative

Cellular Sales
05.2016 - 10.2017

Route Sales Representative

Canteen Vending Services
04.2015 - 05.2016

Warehouse Manager

Canteen Vending Services
03.2013 - 04.2015

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Joshua Sword