Joshua Tapia
Summary
Accomplished Treasury Management Specialist with a proven track record at Mission Valley Bank, adept in risk and fraud prevention and fostering strong client relationships. Excelled in streamlining processes and enhancing customer service efficiency. Demonstrates exceptional problem-solving and interpersonal skills, contributing to team success and operational excellence.
Overview
6
6
years of professional experience
Work History
Treasury Management Specialist
Mission Valley Bank - Business Banking, Personal Banking & Financing
03.2021 - Current
- Gather necessary documentation and agreements to complete customer treasury management package, and complete customer setups
- Assist and provide training to clients and branch personnel with remote capture, ACH origination, mobile deposits and wires
- Provide support to other areas of electronic banking and branch operations including assistance in bill payment posting errors, ACH transaction research, and online banking exception reports
- Complete daily reviews of ACH returns, exceptions, and posting errors.
- Review suspicious activity alerts via fraud systems, including online banking and debit card
- Identify and report risk issues to manager and Bank Secrecy officer
- Review remote capture and mobile deposit exceptions
- Provide support and feedback on the implementation of new products and services
- Assist with Treasury Management services call back
Production Coordinator
Buck Mason
06.2018 - 01.2021
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
- Checked prices and calculated totals for accurate invoice processing.
- Input data in Microsoft Excel to create updated status reports for quick reference of project progress and deadlines.
- Coordinate garment inspections with vendors
- Quality control conducted on final product bulk
- Updated WIP report on a daily/weekly basis
- Worked with domestic vendors to ensure PO deadlines were met
Education
WesPay (NACHA Rules, Remote Capture, OFAC,etc)
Associate of Arts - Business
Santa Monica College
Santa Monica, CAHigh School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2012
Skills
- Relationship development
- Interpersonal skills
- Customer service
- Excel
- Microsoft word
- Risk and Fraud Prevention Measures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Treasury Management Services
Timeline
Treasury Management Specialist
Mission Valley Bank - Business Banking, Personal Banking & Financing
03.2021 - Current
Production Coordinator
Buck Mason
06.2018 - 01.2021
WesPay (NACHA Rules, Remote Capture, OFAC,etc)
Associate of Arts - Business
Santa Monica College
High School Diploma -
Huntington Park Senior High School
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