Joshua Tapia
Junction City
Summary
Results-driven professional with extensive experience in rental operations, sales, and customer service. Adept at driving business growth, managing logistics, and fostering strong client relationships. Recognized for leadership, problem-solving, and a commitment to operational efficiency. Proven ability to exceed sales targets and enhance customer experiences.
Overview
12
12
years of professional experience
Work History
Rental Sales Representative
Penske Truck Leasing
Coburg, USA
06.2022 - Current
- Consistently exceed sales goals and rank as a top performer in the district
- Drive business development by identifying and securing new rental accounts while maintaining strong relationships with existing clients
- Provide tailored rental solutions based on customer needs, increasing efficiency and profitability
- Negotiate rental agreements, ensuring optimal fleet utilization and customer satisfaction
- Monitor market trends, competitor offerings, and customer feedback to refine sales strategies
- Deliver outstanding customer service, ensuring long-term client retention and repeat business
Assistant Branch Rental Manager
Penske Truck Leasing
Eugene, USA
01.2022 - 06.2022
- Led branch operations, focusing on business development and rental growth
- Managed customer relationships by providing solutions tailored to fleet planning and profitability
- Developed and executed marketing strategies to expand customer base and maximize revenue
- Oversaw the rental department, ensuring efficiency in fleet management and service delivery
- Provided leadership and training to associates to improve sales performance and customer service
- Maintained market awareness, adjusting strategies based on competitor activity and customer needs
Management Trainee
Penske Truck Leasing
Oregon, USA
01.2021 - 06.2022
- Gained comprehensive experience in rental sales, fleet management, and operations
- Assisted with business development initiatives and customer relationship management
- Developed expertise in contract negotiation and customer service strategies
Cable Technician
Cox Communications
Tempe, USA
06.2013 - 01.2020
- Oversaw three technicians while installing and servicing cable, phone, internet, and home security systems
- Managed customer complaints and service requests, ensuring high levels of satisfaction
- Provided technical troubleshooting and resolutions for residential and commercial clients
- Consistently upsold additional services such as upgraded internet packages, premium TV subscriptions, and home security solutions, increasing revenue and customer satisfaction
- Educated customers on new products and promotions, identifying opportunities to enhance their service experience
Education
Associate's Degree - Criminal Justice and Corrections
Central Arizona College
03.2025
High School Diploma -
Desert Winds High School
Casa Grande, AZ01.2009
Skills
- Client Relationship Management
- Sales & Business Development
- Rental Operations & Logistics
- Leadership & Team Management
- Negotiation & Contract Management
- Problem-Solving & Critical Thinking
- Time Management & Efficiency
Certifications And Additional Information
- Technical & Safety Certifications (if applicable)
- Leadership & Management Development
Timeline
Rental Sales Representative
Penske Truck Leasing
06.2022 - Current
Assistant Branch Rental Manager
Penske Truck Leasing
01.2022 - 06.2022
Management Trainee
Penske Truck Leasing
01.2021 - 06.2022
Cable Technician
Cox Communications
06.2013 - 01.2020
High School Diploma -
Desert Winds High School
Associate's Degree - Criminal Justice and Corrections
Central Arizona College