Summary
Overview
Work History
Education
Skills
Websites
Certifications And Additional Information
Timeline
Generic

Joshua Tapia

Junction City

Summary

Results-driven professional with extensive experience in rental operations, sales, and customer service. Adept at driving business growth, managing logistics, and fostering strong client relationships. Recognized for leadership, problem-solving, and a commitment to operational efficiency. Proven ability to exceed sales targets and enhance customer experiences.

Overview

12
12
years of professional experience

Work History

Rental Sales Representative

Penske Truck Leasing
06.2022 - Current
  • Consistently exceed sales goals and rank as a top performer in the district
  • Drive business development by identifying and securing new rental accounts while maintaining strong relationships with existing clients
  • Provide tailored rental solutions based on customer needs, increasing efficiency and profitability
  • Negotiate rental agreements, ensuring optimal fleet utilization and customer satisfaction
  • Monitor market trends, competitor offerings, and customer feedback to refine sales strategies
  • Deliver outstanding customer service, ensuring long-term client retention and repeat business

Assistant Branch Rental Manager

Penske Truck Leasing
01.2022 - 06.2022
  • Led branch operations, focusing on business development and rental growth
  • Managed customer relationships by providing solutions tailored to fleet planning and profitability
  • Developed and executed marketing strategies to expand customer base and maximize revenue
  • Oversaw the rental department, ensuring efficiency in fleet management and service delivery
  • Provided leadership and training to associates to improve sales performance and customer service
  • Maintained market awareness, adjusting strategies based on competitor activity and customer needs

Management Trainee

Penske Truck Leasing
01.2021 - 06.2022
  • Gained comprehensive experience in rental sales, fleet management, and operations
  • Assisted with business development initiatives and customer relationship management
  • Developed expertise in contract negotiation and customer service strategies

Cable Technician

Cox Communications
06.2013 - 01.2020
  • Oversaw three technicians while installing and servicing cable, phone, internet, and home security systems
  • Managed customer complaints and service requests, ensuring high levels of satisfaction
  • Provided technical troubleshooting and resolutions for residential and commercial clients
  • Consistently upsold additional services such as upgraded internet packages, premium TV subscriptions, and home security solutions, increasing revenue and customer satisfaction
  • Educated customers on new products and promotions, identifying opportunities to enhance their service experience

Education

Associate's Degree - Criminal Justice and Corrections

Central Arizona College
03.2025

High School Diploma -

Desert Winds High School
Casa Grande, AZ
01.2009

Skills

  • Client Relationship Management
  • Sales & Business Development
  • Rental Operations & Logistics
  • Leadership & Team Management
  • Negotiation & Contract Management
  • Problem-Solving & Critical Thinking
  • Time Management & Efficiency

Certifications And Additional Information

  • Technical & Safety Certifications (if applicable)
  • Leadership & Management Development

Timeline

Rental Sales Representative

Penske Truck Leasing
06.2022 - Current

Assistant Branch Rental Manager

Penske Truck Leasing
01.2022 - 06.2022

Management Trainee

Penske Truck Leasing
01.2021 - 06.2022

Cable Technician

Cox Communications
06.2013 - 01.2020

High School Diploma -

Desert Winds High School

Associate's Degree - Criminal Justice and Corrections

Central Arizona College

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