Summary
Overview
Work History
Education
Skills
Certification
Music, Soccer, Camping
Languages
Timeline
Generic

JOSHUA TAPIWANASHE NYAMHUKA

Harare

Summary

Seasoned Retail Banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Looking to forward my career in an international environment and better apply my education in economics as well as my skills in customer experience and data analysis.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Credit Analyst | Retail Banker

People's Own Savings Bank
05.2023 - Current
  • Ensuring Know Your Customer (KYC) procedures are being carrying out in compliance with the bank's risk policy and regulations
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to positive feedback from clients.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Disbursed cash accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Served as a reliable resource in cash custodian duties.
  • Showing high levels of integrity by adhering to protocols during all aspects of being ATM custodian.
  • Boosted regional revenue figures, achieved 80% of sales targets in 2024 through targeted marketing campaigns.

Bursar Office Assistant

St Anne's School
10.2021 - 05.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Supported enrollment efforts by processing tuition deferments and providing timely updates on account statuses.
  • Enhanced office productivity by organizing files and maintaining accurate records of student financial information.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Education

Master of Science - Big Data Analytics

Chinhoyi University of Technology
Chinhoyi, Zimbabwe
12-2026

Bachelor of Science - Economics

University of Zimbabwe
Harare, Zimbabwe
12-2021

ZIMSEC Ordinary Level & Cambridge Advanced Level -

St John's High School Emerald Hill
Harare, Zimbabwe
11.2017

Skills

  • Filling and document management
  • Data analysis
  • Credit risk analysis
  • Microsoft Office proficiency
  • Customer service
  • Excellent communication (Oral & Written)
  • Flexible all-rounder
  • Time management
  • Econometric analysis

Certification

Level C1 English for People and Events, British Council, 2024

International Diplomacy and Protocol Masterclass, Udemy, 2025

Music, Soccer, Camping

Self-taught guitarist

regular soccer player

camping enthusiast 


Languages

Shona
Native language
English
Advanced
C1

Timeline

Credit Analyst | Retail Banker

People's Own Savings Bank
05.2023 - Current

Bursar Office Assistant

St Anne's School
10.2021 - 05.2023

Master of Science - Big Data Analytics

Chinhoyi University of Technology

Bachelor of Science - Economics

University of Zimbabwe

ZIMSEC Ordinary Level & Cambridge Advanced Level -

St John's High School Emerald Hill

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JOSHUA TAPIWANASHE NYAMHUKA