Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Joshua Tavra

Joshua Tavra

Los Angeles,CA

Summary

An accomplished Training and Development Professional with a proven track record of designing, developing, and delivering dynamic training programs to meet organizational goals. Adept at conducting comprehensive needs assessments, creating innovative learning strategies, and implementing impactful development programs to drive employee performance and enhance organizational capabilities. Experienced in leveraging instructional design, adult learning technologies, and human behavioral science to foster a culture of continuous learning and skill development. Skilled in managing training budgets, negotiating contracts, and overseeing a team of training specialists. Committed to enhancing individual and organizational performance through strategic, results-driven learning initiatives.

Overview

7
7
years of professional experience

Work History

So Cal Market Regional Trainer

Ashley Furniture Homestore
Colton, CA
01.2021 - Current
Resume Summary:
  • Experienced in supervising and coordinating company team members, and developing & launching new hire training/development programs.
  • Possess a strong track record of reviewing KPIs to assess future training opportunities for growth and company expansions, resulting in significant improvements such as a 15% to 30% increase in Bedding sales, 4% to 8% growth in Furniture Protection Plan sales, SPH enhancement from $200 to $325, and elevating Net Margin from 42% to 51%.
  • Designed and implemented a comprehensive new and enhanced training program encompassing Sales Process, the new MARS POS system, Continuous Improvement methodologies, Lightspeed VT, and more.
  • Proven expertise in launching Continuous Improvement initiatives such as GEMBA Kaizen, Position to Impact, Coaching Kata Learner Storyboard, Control Plan Process Audits, and Six Sigma.
  • Demonstrated capability in optimizing training curriculum while utilizing instructional techniques such as team exercises, group discussions, and lectures to enhance program effectiveness.
  • Effective at working collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Accomplished in monitoring, evaluating, and recording training activities or program effectiveness.
  • Successful in coordinating the recruitment and placement of training program participants.
  • Skilled in creating assessments to measure knowledge gained from the trainings, ensuring the effectiveness of the learning initiatives.

Sales Manager

Ashley Furniture Homestore
Burbank, CA
01.2020 - 12.2020
  • Conducted comprehensive performance evaluations to identify areas for employee development and enhancement.
  • Orchestrated and supervised the day-to-day functions of the sales department, providing leadership and guidance to the team.
  • Develop associates in becoming future leaders.
  • Employed value-based selling techniques to elevate the net margin from 41% to 48%, focusing on the inherent value of the offerings rather than competitive pricing.
  • Elevated the Finance sales from 52% to 61%, resulting in a substantial increase in the average ticket value from $1,000.00 to $1,950.00.
  • Balanced and managed crucial key metrics including bedding, FPP, delivery fee, average ticket, net margin, close rate, S2TF, and finance sales to ensure optimal operational performance and productivity.
  • Provided support and guidance to stores facing management deficits, contributing to improved operational efficiency.
  • Trained and motivated associates to enhance sales productivity by leveraging their positions to impact performance-to-index ratios.
  • Offered proactive and strategic customer service solutions to mitigate the impact of back orders or unsatisfactory service, fostering customer loyalty and retention.
  • Achieved outstanding performance with YTD written at 115% of budget, delivering 102% of the budget and securing a remarkable 4th position out of 45 stores.

Sales Associate

Ashley Furniture Homestore
Torrance, CA
02.2018 - 12.2019
  • Utilized friendly and professional dialogue to engage customers and determine their specific needs, fostering a positive and personalized customer experience.
  • Fostered and nurtured relationships with peers and upper management to achieve collective team success, incorporating open communication and collaborative efforts.
  • Maintained detailed records related to sales activities and performance for the effective management and assessment of store sales operations.
  • Implemented strategic ticketing, arrangement, and display of merchandise to enhance sales and promote product visibility and desirability among customers.
  • Ensured the cleanliness and upkeep of the store environment, including floors, windows, and displays, to create an inviting and appealing atmosphere for customers.
  • Recognized as a Million Dollar Writer in 2019 for exceptional sales achievements and contributions.
  • Attained the #35/Nation ranking for Bedding Sales, demonstrating exceptional performance and sales results on a national scale.
  • Received 13 prestigious Employee of the Month Awards in recognition of outstanding dedication, performance, and contributions to the team and the overall success of the business.

Trainer

MOD Pizza
Culver City, CA
01.2017 - 01.2018
  • Promoted and supported the integration of MOD Pizza culture among new team members to uphold the principles of Grit, Growth, Generosity, and Gratitude.
  • Facilitated the opening of 6 new store locations to expand the reach and impact of MOD Pizza's unique culture and offerings.
  • Guided and mentored team members to adhere to health department codes and safety regulations, ensuring a safe and hygienic work environment in line with MOD Pizza's commitment to excellence.
  • Collaborated closely with subject matter experts to validate the accuracy and relevance of the training content delivered to new and existing team members.
  • Spearheaded the implementation and facilitation of effective training programs aimed at enhancing employee engagement, knowledge retention, and overall productivity within the MOD Pizza team.
  • Managed the inventory of training supplies and materials and coordinated purchase requests to ensure the availability of essential resources for comprehensive training initiatives.
  • Provided comprehensive training for newly recruited top talent to fill key positions, contributing to heightened productivity and organizational success.
  • Leveraged a variety of instructional techniques and formats, including role-playing, lectures, and simulations, to deliver engaging and impactful information to trainees across diverse learning styles.
  • Offered valuable support to trainers, fostering an environment conducive to successful course delivery and empowering trainers to excel in their roles..

Education

Associate of Arts - Business Administration

El Camino
Torrance

Skills

  • Training Development
  • Presentation Skills
  • Course Materials Development
  • Role Playing
  • Public Speaking
  • Training Program Design
  • Corporate Training Programs
  • Coaching and Development
  • Video Instruction
  • Motivational Speaking
  • Sales Force, Power BI, Microsoft POS Office
  • Energetic, High Energy Driven Individual
  • Team Player

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

So Cal Market Regional Trainer

Ashley Furniture Homestore
01.2021 - Current

Sales Manager

Ashley Furniture Homestore
01.2020 - 12.2020

Sales Associate

Ashley Furniture Homestore
02.2018 - 12.2019

Trainer

MOD Pizza
01.2017 - 01.2018

Associate of Arts - Business Administration

El Camino

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Joshua Tavra