Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joshua Thai

Pinellas Park,FL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Pholicious. Proven ability to multitask and maintain a calm demeanor under pressure, fostering positive guest engagement and loyalty. Adept at operating POS systems and resolving customer concerns, ensuring seamless service and satisfaction.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server/Kitchen/Cashier

Pholicious
05.2022 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple groups simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Kitchen Staff Member

Pholicious
06.2021 - 06.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Cashier/Server

Pholicious
03.2021 - 06.2021
  • Greeted customers entering store, help determine their needs, and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Hollins High School
St Petersburg, Fl
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Multitasking and organization
  • Calm demeanor
  • Positive and professional
  • Team member support
  • High energy and stamina
  • Cool under pressure
  • Excellent communication

Languages

English
Native or Bilingual
Vietnamese
Professional Working
ASL
Elementary

Timeline

Server/Kitchen/Cashier

Pholicious
05.2022 - 03.2025

Kitchen Staff Member

Pholicious
06.2021 - 06.2023

Cashier/Server

Pholicious
03.2021 - 06.2021

High School Diploma -

Hollins High School

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