Joshua Therien

Supervise employees in their daily tasks, and the general operation of the store. Provide customer service at the front counter, consisting of checking customers in for appointments, scheduling appointments both in person and over the phone, and coordinating repairs within the given timeline from clients. Close out cash drawers, compile daily reports, manage inventory control, and prepare monthly sales reports. Order supplies and additional inventory as needed. Participate in weekly team meetings and maintain regular communication with district manager.

Answer telephone calls from upset customers regarding service and/or billing issues, and deescalate complaints to assure customer retention under strained circumstances, and ensure they are satisfied with the end results. Provide guidance to customers on ways to resolve technical issues, or refer customers to support staff for further assistance. This position is a very high-call-volume position.

Call center technician as a Verizon Tech Coach. Assist customers with technical difficulties with phones, tablets, and other mobile technology by providing a walkthrough over the phone for settings, and other options to address the concern of a customer. Properly schedule the return and replacement of products when necessary. Make suggestions for additional products, or upgrade availability for current equipment. Communicate effectively with customers to retain their service, and assure customer satisfaction.

Exceeded sales quotas via customer engagement, providing product guidance and in-store technical support to help guide customers to the best product for them. Maintaining rapport with regular customers to continue the growth of a client list.