Joshua Thibodeau
Naples,ME
Summary
Accomplished General Manager at McDonald's with expertise in operations management and leadership. Spearheaded initiatives that boosted sales by 5% and enhanced customer satisfaction. Adept at inventory control and fostering team collaboration, consistently meeting goals. Proven track record in problem resolution and customer retention, driving profitability and efficiency. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
03.2023 - Current
- Directed daily operations to ensure efficiency and adherence to company standards.
- Mentored team members, fostering a collaborative and high-performance work environment.
- Implemented process improvements that enhanced customer service and reduced wait times.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Coordinated training programs to elevate staff performance and operational knowledge.
- Maintained inventory control, optimizing stock levels and minimizing waste.
- Developed schedules that aligned staffing with peak business demands, improving service.
- Managed budget implementations, employee reviews, training, and schedules
Department Manager
McDonald's
03.2017 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members to enhance performance and operational standards.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Had control of scheduling, hiring, and training in the restaurant
- Controlled inventory through completing daily, weekly, and monthly counts as well as lowering waste throughout the shift, and completing thorough orders to maintain inventory.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Cook
Gorham House Of Pizza
10.2016 - 03.2017
- Prepared and cooked menu items
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, ensuring fresh ingredients were consistently available.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained strict compliance with food safety protocols, proper storage procedures, temperature controls, and sanitation guidelines to provide safe food to all guests
Shift Manager
McDonald's
09.2007 - 03.2015
- Led team in high-pressure environments, ensuring efficient service and customer satisfaction.
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Collaborated with management on strategic initiatives to enhance store profitability and efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Science - Business Management
Saint Joseph's College of Maine
Standish, ME05-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Inventory control
- Goal setting
- P&L management
- Motivation
- Customer retention
- Consistently meet goals
Accomplishments
I have consistently demonstrated the ability to drive operational performance through safe, efficient, and guest-focused restaurant execution. My leadership contributed to a 5.8% increase in sales and a 2.8% increase in guest count, while delivering the #1 service times in the company and improving service team performance by 65 seconds. I achieved these results while maintaining strict food safety standards, and protecting guest health through proper food handling, and temperature control. In addition, I improved labor efficiency by 0.5% and increased overall customer satisfaction by 2.5%, proving the ability to deliver both financial improvement and consistent, high-quality guest experience. I am Serv Safe Certified and have the ability and knowledge to demonstrate proper food safety procedures.
Certification
Serv Safe
Timeline
General Manager
McDonald's
03.2023 - Current
Department Manager
McDonald's
03.2017 - Current
Cook
Gorham House Of Pizza
10.2016 - 03.2017
Shift Manager
McDonald's
09.2007 - 03.2015
Bachelor of Science - Business Management
Saint Joseph's College of Maine