Joshua Thomas
Oklahoma City,OK
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Non-Emergency Medical Driver
MedRide
Oklahoma City, OK
05.2022 - 07.2024
- Assisted in the transportation of patients to and from medical appointments.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs.
Non-Emergency Medical Driver
MedRide
Oklahoma City, OK
08.2021 - 08.2022
- Assisted in the transportation of patients to and from medical appointments.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs.
Non-Emergency Medical Driver
SendaRide
Oklahoma City, OK
10.2021 - 03.2022
- Assisted in the transportation of patients to and from medical appointments.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Transported clients to specified destinations safely and on-time.
Level 1 Helpdesk Agent
NTT Data
Oklahoma City, OK
11.2020 - 06.2021
- Provided technical assistance to customers by troubleshooting hardware and software issues.
- Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
- Ensured that all customer inquiries were answered promptly and professionally.
Operations Specialist
Integris Baptist Medical Center
Oklahoma City, OK
04.2005 - 03.2020
- Maintained and monitored data center operations, including power systems, cooling systems, fire suppression systems, and physical security.
- Troubleshot hardware and software issues related to the data center operations.
- Assisted with capacity planning initiatives by monitoring utilization trends across various resources within the data center environment.
- Monitored customer network servers and storage systems to verify uptime and resolution of issues.
- Documented processes and kept event logs in ServiceNow.
- Observed network processes to verify smooth flow of data across network.
Help Desk Support Specialist
Integris Baptist Medical Center
Oklahoma City, OK
02.2003 - 03.2005
- Opened service tickets for clients, documenting user information and description of problem.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
- Supported customers with password resets and account customization.
- Performed daily system monitoring to verify the integrity and availability of all hardware resources.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04-2013
Skills
- User Support
- Customer Service
- Technical Support
- Application support
- Helpdesk operations
- Driving and transportation
- Passenger support
- Customer rapport
Certification
- CompTIA A+ Technician
- Help Desk Certification
- Microsoft Certified Professional (MCP)
- ITIL 1
- ITIL 2
Timeline
Non-Emergency Medical Driver
MedRide
05.2022 - 07.2024
Non-Emergency Medical Driver
SendaRide
10.2021 - 03.2022
Non-Emergency Medical Driver
MedRide
08.2021 - 08.2022
Level 1 Helpdesk Agent
NTT Data
11.2020 - 06.2021
Operations Specialist
Integris Baptist Medical Center
04.2005 - 03.2020
Help Desk Support Specialist
Integris Baptist Medical Center
02.2003 - 03.2005
Bachelor of Science - Health Administration
University of Phoenix
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