Joshua Thomas
Battle Creek,MI
Summary
Driven by a results-focused approach, I excelled at Tyson Foods by enhancing team productivity and maintaining a safe working environment. Leveraging skills in effective leadership and store maintenance, I significantly improved operational efficiency and employee motivation, contributing to a notable increase in customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Arby's Restaurant
02.2023 - 01.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
Rendering Operator / Hot Scale Operator
Tyson Foods
05.2019 - 01.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Assistant Manager in Training
Taco Bell
03.2012 - 08.2017
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
- Achieved high levels of customer retention through proactive engagement strategies tailored to individual needs.
- Coordinated efforts between departments for seamless execution of cross-functional projects or initiatives.
- Assisted in hiring decisions by reviewing applications, conducting interviews, and evaluating candidate qualifications for fit within the team dynamic.
- Maintained inventory accuracy by conducting regular audits and updating records as needed.
- Developed strong relationships with clients through excellent communication and problem-solving skills.
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
- Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment.
- Assisted manager in developing sales goals and tracking progress towards achieving them.
Education
GED
Milwaukee Technical College
Milwaukee, WI03.2006
Skills
- Store maintenance
- Effective Leadership
- Employee Motivation
- Team Management
Certification
- Area of certification, Company Name - Timeframe
Timeline
Shift Manager/Key Holder
Arby's Restaurant
02.2023 - 01.2024
Rendering Operator / Hot Scale Operator
Tyson Foods
05.2019 - 01.2023
Assistant Manager in Training
Taco Bell
03.2012 - 08.2017
GED
Milwaukee Technical College