Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Thomas

Lauderhill

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Krispy Kreme
Fort Lauderdale
01.2023 - Current
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

Propane Yard Worker

Pico propane
Oakland Park
02.2022 - 08.2024
  • Inspected tanks for leaks, rust, or other signs of damage.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Maintained cleanliness of work areas including the yard area.

Propane Delivery Driver

Pico Propane & Fuels
Oakland Park
02.2022 - 08.2024
  • Refilled vending machines and removed outdated food products.
  • Utilized GPS and maps for efficient route planning.
  • Took corrective action when necessary to avoid potential hazards while transporting goods.

Dunkin Manager

Dunkin' Donuts Franchising
Coral Springs
07.2018 - 01.2022
  • Produced thorough, accurate and timely reports of project activities.
  • Ensured compliance with regulatory requirements and industry standards.
  • Assigned work and monitored performance of project personnel.

Kitchen Supervisor

Chick-fil-A
Lauderhill
06.2016 - 06.2018
  • Trained new employees on proper cooking techniques, recipes and food preparation methods.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Education

Plumbing Certificate - Plumbing

Atlantic Technical College
Coconut Creek, FL
06-2025

Some College (No Degree) - Banking And Finance

Broward College
Coconut Creek, FL

Skills

  • Customer service
  • Team leadership
  • Inventory management
  • Safety protocols
  • Effective communication
  • Complaint resolution
  • Payroll and budgeting
  • Employee evaluation
  • Multitasking capacity
  • Communication skills
  • Microsoft office
  • Operations management
  • Verbal and written communication
  • Empathy and patience
  • Decision-making
  • Staff motivation
  • Quality assurance
  • Analytical thinking
  • Employee supervision
  • Data entry
  • Task delegation
  • Multitasking and organization
  • Scheduling
  • Staff training
  • Proficient in [software]
  • Reliability
  • Adaptability
  • Upselling techniques
  • Complaint handling
  • Recruitment
  • Policy enforcement
  • Team building and leadership

Certification

  • Hazmat certification
  • Food safety
  • OSHA certified

Timeline

Customer Service Supervisor

Krispy Kreme
01.2023 - Current

Propane Yard Worker

Pico propane
02.2022 - 08.2024

Propane Delivery Driver

Pico Propane & Fuels
02.2022 - 08.2024

Dunkin Manager

Dunkin' Donuts Franchising
07.2018 - 01.2022

Kitchen Supervisor

Chick-fil-A
06.2016 - 06.2018

Plumbing Certificate - Plumbing

Atlantic Technical College

Some College (No Degree) - Banking And Finance

Broward College

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Joshua Thomas