Joshua Thomas
West Haverstraw
Summary
Analytical and results-driven professional with hands-on experience interpreting data, identifying trends, and delivering actionable insights. Building on a strong foundation in data analysis by expanding expertise in SQL, Python, Excel, and data visualization.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Returns Operations Analyst
Total Tech Solutions
Carlstadt
08.2025 - Current
- Collaborated with teams to gather information for discrepancy reports.
- Utilized software tools to track and resolve discrepancies systematically.
- Maintained organized records of discrepancies for future reference and analysis.
- Performed data entry tasks as needed such as entering corrections into the system.
- Collaborated with other departments to resolve any issues related to discrepancies.
- Conducted root cause analysis on recurring discrepancies for process improvement.
- Assisted in the preparation of warehouse audit reports related to return discrepancies.
- Investigated and resolved return discrepancies involving incorrect serial numbers by cross-referencing RMA records and internal systems.
- Monitored aging RMA's, identifying delays and escalating issues to ensure timely resolution.
- Tracked and reported key metrics to leadership to support operational decision-making
B2B Control Tower Agent/Team Leader
Techeim
Riverdale
12.2023 - 05.2025
- Managed client accounts, ensuring timely responses and follow-ups on inquiries.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Organized client meetings, preparing agendas and materials for effective discussions.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, availability, product uses and credit terms.
Accounts Receivable Representative
Collection Bureau of the Hudson Valley
Newburgh
01.2023 - 12.2023
- Managed customer accounts and ensured timely billing processes.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Resolved customer inquiries regarding account statuses and payment plans.
- Utilized accounting software to track receivables and generate reports.
- Collaborated with other departments to resolve any issues related to billing.
- Maintained accurate records of collections, deposits, and account reconciliations.
- Identified delinquent accounts requiring collection action.
Assistant Workflow Specialist
Jimcor Agencies
Montvale
09.2022 - 11.2023
- Streamlined document management processes for improved workflow efficiency.
- Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.
- Facilitated team meetings to discuss workflow challenges and solutions.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Developed and maintained workflow processes to ensure efficient completion of tasks.
Education
Bachelor of Computer Science - Computer Science
Western Govern University
Salt Lake City, UT (Online)03-2026
Skills
- Skilled in SQL
- Microsoft Excel proficiency
- Technical support
- Technical troubleshooting
- Reporting
- Data cleansing
- Team collaboration
- Process improvement
- Critical thinking
Certification
Google IT Support
Timeline
Returns Operations Analyst
Total Tech Solutions
08.2025 - Current
B2B Control Tower Agent/Team Leader
Techeim
12.2023 - 05.2025
Accounts Receivable Representative
Collection Bureau of the Hudson Valley
01.2023 - 12.2023
Assistant Workflow Specialist
Jimcor Agencies
09.2022 - 11.2023
Bachelor of Computer Science - Computer Science
Western Govern University