Joshua Thomas
Elk Grove,CA
Summary
Customer care executive with experience resolving complex conflicts through clear communication and close attention to detail. Diplomatic problem-solver with a track record of de-escalation and accurate issue handling across customer interactions.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Customer Experience Manager
DriveTime Automotive Group
2024.11 - 2026.05
- Senior sales and customer experience guide whose daily duties consisted of cash handling, contract negotiation, sales management and client relation building as well as dealership operations and inventory management as well as repair management
Sales Manager
Humidi.co
2024.07 - 2024.10
- Implemented CRM system to track customer interactions and improve sales forecasting accuracy by 5%
- Established strong relationships with key accounts, resulting in repeat business and referrals
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
Floating Leasing Consultant
MG Properties
2022.10 - 2024.05
- Served as a floating leasing agent/administrator for multiple properties across Sacramento and San Joaquin county. Roles included bookkeeping ,account management And client retention
Team Leader/Supervisor
LendingClub
2022.02 - 2022.07
- Served as a mediator between stakeholders and different teams involved, making sure all interests are taken into consideration.
- Worked in collaboration with clients and stake holders to deliver a consistent and accurate lending experience.
- Lead team building and strategy sessions to identify key areas for improvement in my department.
Customer Care Supervisor
Pillpack by Amazon
2018.06 - 2022.02
- Elevated team performance through effective training, mentoring, and motivational strategies.
- Taught customer service team members how to handle routine and complex calls.
- Managed administrative operations of customer care environment with 100+ customer service professionals.
- Handled escalated calls to resolve customer service, product, and delivery issues.
- Supervised staff through directed KPIs for each customer care team member. Managed 16% of monthly escalations with a 96% first call resolution.
Education
Soc Analyst
Thin Cloudly
Boston, MA2026-09
Associate's degree - Business Administration
Sierra College
2015-06
Skills
- Microsoft Outlook
- Typing
- B2B sales
- Sales
- Inventory Control
- SOC analyst
- Management
- Negotiation
- Accounting
- Sales support
- Warehouse Management
- Cash handling
- Supervising experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CPR Certification
Timeline
Senior Customer Experience Manager
DriveTime Automotive Group
2024.11 - 2026.05
Sales Manager
Humidi.co
2024.07 - 2024.10
Floating Leasing Consultant
MG Properties
2022.10 - 2024.05
Team Leader/Supervisor
LendingClub
2022.02 - 2022.07
Customer Care Supervisor
Pillpack by Amazon
2018.06 - 2022.02
Associate's degree - Business Administration
Sierra College
Soc Analyst
Thin Cloudly