Joshua Thompson
Lakeland,FL
Summary
Dynamic professional with a proven track record at Keymark Corporation, excelling in quality control and operations management. Skilled in cross-functional teamwork and effective communication, enhanced product quality through meticulous inspections and proactive issue resolution. Committed to optimizing workflows and fostering strong customer relationships to drive satisfaction and repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Associate
Lighthouse Ministries
Brandon , FL
02.2024 - Current
- Assisted in daily operational tasks to ensure smooth workflow and efficiency.
- Developed understanding of safety protocols and best practices for workplace operations.
- Supported team members by learning core functions and responsibilities quickly.
- Maintained cleanliness and organization of work areas to promote safety and productivity.
- Collaborated with colleagues on various projects to enhance teamwork and communication skills.
- Adapted to new challenges by learning diverse tasks within the operational framework.
Sales Associate
Hobby Lobby
Lakeland
06.2023 - 02.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Processed transactions efficiently using point-of-sale systems, contributing to customer satisfaction.
- Collaborated with team members to achieve sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
Quality Control Inspector
Keymark Corporation of Florida
Lakeland, Florida
04.2015 - 08.2023
- Conducted thorough inspections to ensure compliance with quality standards and specifications.
- Identified defects in products and implemented corrective actions to enhance quality control processes.
- Collaborated with production teams to develop strategies for reducing defects and improving overall efficiency.
- Utilized specialized inspection tools and equipment to assess product integrity and functionality.
- Documented inspection results and generated reports for management review, ensuring transparency in quality metrics.
- Trained new inspectors on best practices for quality assurance and inspection techniques.
- Monitored production processes to ensure adherence to quality guidelines, addressing issues proactively as they arose.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FLSkills
- Operations management
- Cross-functional teamwork
- Marketing
- Industry expertise
- Customer relationship management
- Inventory replenishment
- Training coordination
- Multitasking Abilities
- Excellent communication
- Effective communication
- Relationship building
- Workflow optimization
Certification
Florida Ready To Work
Accomplishments
- Resolved product issue through consumer testing.
- Achieved high production output through effectively helping with organizational collaboration.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
General Associate
Lighthouse Ministries
02.2024 - Current
Sales Associate
Hobby Lobby
06.2023 - 02.2024
Quality Control Inspector
Keymark Corporation of Florida
04.2015 - 08.2023
High School Diploma -
Lake Region High School