Joshua Thurmer

• Managed technology adoption for Cousins Subs Systems, including leading and managing a small team of IT professionals, managing franchise relations, and implementing innovative technology solutions such as a dynamic digital menu board system.

• Developed and maintained a security program to address identified risks and business security requirements, designed and upgraded security and infrastructure projects, and served as an IT liaison to key areas within the organization.

• Conducted research and made recommendations related to information security based on risk assessments, designed and configured enterprise environments to support business requirements, and assisted with budget forecasting and developing annual plans for IT.

• Implemented a portfolio plan to project equipment horizons and sunsets, assisted with technology planning through ongoing research, and made recommendations for reducing operational costs based on risk assessment and strategic priorities. Additionally, I focused on presenting innovative ideas and created a cross-functional POS Change Control Board to ensure the integrity of our POS platform.

• Fostered a team culture centered around core values of discipline, integrity, passion, humility, and customer satisfaction, resulting in a high-performing team.
• Developed and delivered IT Business Continuity Plan training globally, conducting quarterly drills and yearly disaster recovery tests to ensure readiness in the event of a disaster.
• Established office space and technology needs for new global subsidiaries, ensuring that IT infrastructure was set up and running smoothly from the start.
• Generated monthly performance and quality reports for all IT support staff and developed training plans to maintain a high level of customer satisfaction.
• Created and managed the North American IT operating and capital budget, ensuring the effective use of resources to support business goals.
• Developed policies and procedures for employees and staff to ensure a compliant and secure IT working environment, minimizing risk and increasing security.
• Procured hardware and software solutions by conducting thorough research to find the best solution for the best price, optimizing resources.
• Created an IT Champs community within the organization to bring IT concepts to non-IT staff, increasing awareness and understanding of technology.
• Led technology adoption in merger and acquisition projects, ensuring a smooth transition and integration of new systems.
• Introduced a global monitoring solution, allowing for proactive support processes and maximum uptime for users and business processes.

• Implemented Microsoft Terminal Services 2003 and 2008 for remote application access.
• Procured and implemented a secure File Transfer solution, working with management to develop new policies and procedures.
• Maintained and supported over 80 Cisco and other network devices across multiple facilities.
• Achieved network disaster recovery objectives by using tools to dynamically pull switch configurations from switches, access points, and routers.
• These efforts enabled remote application access, secure file transfer, proper network configuration, performance monitoring, troubleshooting, and quick disaster recovery, minimizing downtime and ensuring smooth business operations.

• Implemented and managed new HP module switches across the facility to support the upcoming implementation of a new ERP system. This involved configuring and managing the switches to ensure optimal network performance and reliability for the new system.
• Led a cross-functional team to implement a secure work environment by deploying the Honeywell ProWatch Access Control System. This system helped to control and monitor access to the facility, ensuring the safety and security of employees and company assets.
• Created training materials and programs to educate all users on the proper use and functions of all technology systems. This included developing training materials in a way that is easily adopted by non-technical users, ensuring that all employees are equipped with the necessary skills to effectively use the technology at their disposal. Additionally, regularly updated training materials to reflect any changes or updates to the technology systems.