Joshua Tijerina
Downey,CA
Summary
Adept at spearheading projects to successful completion, I significantly enhanced customer satisfaction at Trinitas Theatre through meticulous attention to detail and robust problem-solving skills. My tenure at Law Offices of Roland Tijerina refined my technical support prowess, ensuring optimal hardware and software performance. My approach combines analytical thinking with interpersonal finesse, driving team efficiency and project excellence.
Overview
8
8
years of professional experience
Work History
Student Technical Director
Trinitas Theatre
11.2015 - 05.2018
- Collaborated with cross-functional teams to efficiently complete large-scale projects on time and within budget constraints.
- Oversaw testing of equipment and components to check for defects.
- Increased customer satisfaction, addressing technical issues swiftly and effectively.
- Optimized team performance by establishing clear communication channels and fostering a collaborative work environment.
IT Technician
Law Offices of Roland Tijerina
05.2018 - 09.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
High School Diploma -
Servite High School
Anaheim, CA05-2017
Associate of Science - Cognitive Psychology
Orange Coast College
Costa Mesa, CA12-2025
Skills
- Attention to detail
- Analytical Thinking
- Customer Service
- Hardware installation
- Interpersonal Skills
- Problem Solving
- Remote support
- Resourceful
- Resilience
- Software configuration
- Technical support
Timeline
IT Technician
Law Offices of Roland Tijerina
05.2018 - 09.2023
Student Technical Director
Trinitas Theatre
11.2015 - 05.2018
High School Diploma -
Servite High School
Associate of Science - Cognitive Psychology
Orange Coast College
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