Joshua Tineo
Milford,MA
Summary
Seasoned leader in both the non-profit and entrepreneurial sectors. Well versed in creating and cultivating systems & strategies, leadership development, cultivating cultures of excellence and management. Dedicated to setting goals focused on high performance and growth. Always hungry to learn from individuals above, besides, & beneath me and love networking with other astute entrepreneurs and leaders. An autodidact passionate about learning and reading. Love developing strategies and leading people to be the best version of themselves while achieving the goals and vision of the organization.
My biggest accomplishment is being a Husband to my wife Sierra and a father to our four children Avia, Amelia, Greyson, and Ella.
Overview
8
8
years of professional experience
Work History
Director of Innovative Leadership & Experience
Chic-Fil-A
09.2024 - Current
- Spearheaded innovative strategy and processes to develop leaders from within the organization
- Revised and reinforced the interview process to solidify hiring better candidates
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Evaluated and improved the team member journey so that employees felt appreciated and had growth opportunities
- Worked on a promotional path for all employees inside of two chic fil a locations
- Evaluated and improved the Orientation Experience for newly hired staff
- Monitored the guest experience and worked with front of house directors on elevated the indoor and outdoor experience.
- Worked directly with the Owner and the executive director on strategy, mission, and personnel.
Leadership Coach & Consultant
DevelopU
02.2024 - Current
- Founded and built an online platform for organizations and individuals to have access to leadership development material
- Coached and consulted individuals on establishing high performance habits in their day to day lives
- Created hours of on-demand video trainings based on self, strategic, and situational leadership so people can learn at their own pace.
- Provided leadership trainings and services for Junior and Senior Leaders in a multi-million dollar franchise
Chief Operations Officer
AllMy.Bio
02.2019 - Current
- Developed highly effective working relationships with other departments by being positive and constructive leader
- Accomplished leader, skilled at maximizing employees’ skills and knowledge, to achieve highest performance goals
- Promoted development of technology to produce roadmap of internet based, cost effective resources
- Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture
- Fostered proactive attitude and future-focused thinking among staff in fast-paced environment
- Orchestrated short- and long-range strategic plans to direct financial progress of business
- Negotiated contracts to secure extensions and preserve optimal leadership
- Developed analytical assessments to make crucial decisions on pending projects
- Served as strategic advisor and functional expert on critical strategic and operational matters.
Experience Pastor
Connect Church
05.2022 - 09.2024
- Led and oversaw 5 critical departments with over 200 volunteer leaders within them.
- Led all the Guest Experience teams across 3 locations in the Metro-west, Massachusetts
- Managed a total operational budget north of $130,000
- Built leadership teams within each department, to operate excellently and effectively even in my absence.
- Created short and long term strategies for Guest experience and retention.
- Led & Orchestrated hundreds of meetings and trainings
- Taught on several occasions inside of our leadership Academy
- Taught and gave presentations to well over 1,500 people
- Frequently used critical thinking and problem solving to provide conflict resolutions and immediate issues.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Consistently worked with the Executive Leadership team to create and execute long term strategy.
- Created leadership pipelines to funnel into existing teams.
- Established and trained new directors into strategic roles.
- Oversaw many major events and projects.
Campus Pastor
Emanuel PVD English Campus
03.2020 - 04.2022
- Devised strategic improvements to resolve issues and spearhead necessary operational updates
- Evaluated departmental performance and developed improvements to key operations
- Developed & empowered leaders in the church across departments to develop skills and improve company programs
- Communicated with Senior Pastors and department heads to build valuable relationships and achieve operational targets
- Controlled changes and provided support during restructurings
- Set goals for Campus and developed systems, values, and policies to achieve targets
- Established new workflow and dream team training processes to improve operational efficiency
- Oversaw strategic decision-making to develop, enhance, and execute mission
- Supervised and developed staff, boosting personnel with strong skills and leadership potential
- Recruited and onboarded volunteers with drive and dynamic skills to build success within organization.
Executive Director
Emanuel PVD
08.2017 - 04.2022
- Manage/Oversee the Board of Directors
- Lead Staff & Volunteer teams of over 50 Personnel
- Established and oversaw strategic business actions and streamlined operations
- Strengthened company business by leading implementation of new projects and procedures
- Generated new client relationships and increased revenue by driving effective business development strategies
- Planned and implemented strategies to increase funding through various approaches
- Facilitated improvements to performance management system
- Devised strategic improvements to resolve issues and spearhead necessary operational updates
- Shared mission of organization with public through successful community outreach and marketing strategies
- Grew team with new recruitment strategy, hiring 2 new employees
- Managed $250,000 Dollar budget and developed innovative financial controls tools, resulting in improved accuracy and better accountability for department heads
- Spearheaded recruitment to fill vacancies such as Media/Production Director, and Executive Assistant.
Business Inspector
Department of Business Regulations
05.2020 - 09.2020
- Generated detailed reports outlining inspection and testing results
- Developed and implemented inspection procedures, policies, best practices and competency requirements
- Effectively inspected over 150 business in just 3 months, and accurately delivered reports for each business inspection
- Filled out and submitted logs and paperwork on-time
- Researched new inspection technologies, recommended equipment purchases and installed and calibrated new testing tools
- Trained and mentored new employees to maximize satisfaction and performance
- Participated in training to strengthen and develop inspector competencies.
Customer Service Aide
Department of Human Services
05.2016 - 08.2018
- Manage, scan and index confidential documents
- Responsible for reviewing applications in the long-term care unit
- Answer phone calls and emails from numerous Nursing Homes within the State of Rhode Island
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
Education
Bachelor of Arts - Business Management
Grand Canyon University
Phoenix, AZHigh School Diploma -
Johnston Senior High School
Johnston, RI06.2015
Skills
- Microsoft Word
- OneNote
- Outlook
- PowerPoint
- Marketing & Social Media Development
- Team Building
- Problem Solver
- Public Speaking
- Communication
- New business development
- Decision-making
- Administrational leadership
- Organizational leadership
- Staff development
- Supervision and training
- Goal setting
- Fluent in Spanish Language
- Recruiting and Hiring
- Employee development
- Cross-functional team management
- Performance improvements
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Reading
Avid reader averaging 3 books a month.
Golf
Love playing Golf during free time.
Timeline
Director of Innovative Leadership & Experience
Chic-Fil-A
09.2024 - Current
Leadership Coach & Consultant
DevelopU
02.2024 - Current
Experience Pastor
Connect Church
05.2022 - 09.2024
Business Inspector
Department of Business Regulations
05.2020 - 09.2020
Campus Pastor
Emanuel PVD English Campus
03.2020 - 04.2022
Chief Operations Officer
AllMy.Bio
02.2019 - Current
Executive Director
Emanuel PVD
08.2017 - 04.2022
Customer Service Aide
Department of Human Services
05.2016 - 08.2018
Bachelor of Arts - Business Management
Grand Canyon University
High School Diploma -
Johnston Senior High School