Joshua Titler
Reynoldsburg
Summary
Skilled administrative team member with an in-depth understanding of healthcare organization standards, compliance requirements, strategic planning, professional collaboration, and operational procedures. Practiced problem-solver with a friendly and caring mentality, and excellent communication skills. Expertise in process efficiency, customer service, and analytical thinking.
Overview
8
8
years of professional experience
Work History
Central Scheduling Specialist
Nationwide Children's
Columbus
02.2024 - Current
- Assisted patients with canceling and rescheduling appointments.
- Coordinated with other departments to ensure timely appointment availability.
- Assisted in resolving conflicts between patients' needs and provider's availability.
- Answered incoming calls from patients regarding appointments or changes to their schedule.
- Maintained accurate records of patient demographics, insurance information, and appointment data in the database system.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
Collections Specialist
Discover
Remote
05.2022 - 06.2022
- Work with cardmembers to bring their accounts out of delinquency
- Provide empathetic and helpful customer service while maintaining professionalism
- Ensure the security of cardmembers' information and follow legal requirements.
Sacker
Crest Foods
Oklahoma City
06.2017 - 06.2018
- Efficiently bag groceries to keep up with a high volume of customers
- Ensure that ice machines are fully stocked, and carts are organized and available
- Maintain a clean workspace.
Education
Master of Health Administration - Health Administration
Ohio University
Athens, OH08.2025
Bachelor of Science - Health Sciences
The Ohio State University
Columbus, OH05.2023
Skills
- HIPAA compliance
- Insurance verification
- Patient relations
- Medical terminology
- Microsoft Office Suite
- Epic Systems
- Analytical skills
- Problem solving
- Health data analysis
- Customer service
- Problem resolution
- Compliance adherence
- Effective communication
- Team collaboration
- Financial management
References
References available upon request.
Timeline
Central Scheduling Specialist
Nationwide Children's
02.2024 - Current
Collections Specialist
Discover
05.2022 - 06.2022
Sacker
Crest Foods
06.2017 - 06.2018
Master of Health Administration - Health Administration
Ohio University
Bachelor of Science - Health Sciences
The Ohio State University
Similar Profiles
Kody DavissonKody Davisson
Cardiology Technician at Nationwide Children'sCardiology Technician at Nationwide Children's
Jennifer AustingJennifer Austing
Emergency Department RN at Nationwide Children'sEmergency Department RN at Nationwide Children's
Isabella CiampaIsabella Ciampa
Cardiac Stepdown Registered Nurse at Nationwide Children'sCardiac Stepdown Registered Nurse at Nationwide Children's
Lorie HuneycuttLorie Huneycutt
Home Care Provider at Ohio MedicaidHome Care Provider at Ohio Medicaid
Marquise RollinsMarquise Rollins
Team Member at Wendy'sTeam Member at Wendy's