Joshua Tobin
Los Angeles,CA
Summary
Dedicated operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Operations Manager I
Amazon Logistics
07.2023 - Current
- Coordinated with 3rd party delivery service partners to lower returns due to out of drive time, resulting in 12% MoM improvement.
- Implemented self-debrief process for delivery drivers, achieving 25% decrease in labor cost.
- Analyzed and reported on key performance metrics to senior management.
- Handled staff training initiatives aimed at upskilling workforce to meet dynamic industry demands.
Operations Manager I
Amazon Fulfillment
07.2022 - 07.2023
- Directed a team of 100+ associates in a large-scale fulfillment center, achieving a 30% increase in productivity through the implementation of lean management techniques
- Reduced operational costs by 20% through strategic planning and optimizing resource allocation, contributing significantly to the annual budget savings
- Implemented a new safety protocol that decreased workplace accidents by 20%, enhancing the overall safety and efficiency of the warehouse operations
- Collaborated with cross-functional teams to lower shrink, resulting in a 15% reduction of loss from theft.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Lead Security Officer
The Walt Disney Company
02.2019 - 05.2022
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Reduced response times to incidents by 20% through rigorous training exercises and efficient resource allocation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Lead of Service
Forever 21
08.2017 - 02.2019
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH05.2022
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Project Management
Policies and procedures implementation
Timeline
Operations Manager I
Amazon Logistics
07.2023 - Current
Operations Manager I
Amazon Fulfillment
07.2022 - 07.2023
Lead Security Officer
The Walt Disney Company
02.2019 - 05.2022
Lead of Service
Forever 21
08.2017 - 02.2019
Bachelor of Science - Criminal Justice
Southern New Hampshire University