Joshua Tobin
Los Angeles,CA
Summary
Results-driven professional with extensive experience in optimizing workflows and enhancing operational efficiency. Proven track record of collaborating with cross-functional teams to deliver impactful process improvements. Known for adaptability and a data-driven approach, leveraging skills in data analysis and change management to drive positive change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager II
Amazon Logistics
07.2023 - Current
- Coordinated with 3rd party delivery service partners to lower shipment returns due to out of drive time(late delivery), resulting in 12% MoM improvement.
- Implemented self-debrief process for delivery drivers, achieving 25% decrease in labor cost.
- Developed an Excel Macro to streamline bridging and root cause analysis, resulting in a 30% reduction in turnaround time.
- Delivery Estimate Accuracy Champion under my leadership, site saw a reduction in monthly bps from 80 in June 2024 to 59 in September 2024.
- Concessions Champion site saw a reduction in concessions DPMO from XX in June 2024 to XX in September 2024.
Operations Manager I
Amazon Fulfillment
07.2022 - 07.2023
- Directed a team of 100+ associates in a large-scale fulfillment center, achieving a 30% increase in productivity through the implementation of lean management techniques.
- Reduced operational costs by 25% through strategic planning and optimizing resource allocation.
- Implemented a new safety protocol that decreased workplace accidents by 15%, enhancing the overall safety and efficiency of the warehouse operations.
- Collaborated with cross-functional teams to lower shrink, resulting in a 37% reduction of loss from theft.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Lead Security Officer
The Walt Disney Company
02.2019 - 05.2022
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Reduced response times to incidents by 20% through rigorous training exercises and efficient resource allocation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Developed customized training material for location familiarization of new security officers.
Lead of Service
Forever 21
08.2017 - 02.2019
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester05.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Project Management
- Policies and procedures implementation
Certification
- Six Sigma Yellow Belt Certification
Timeline
Operations Manager II
Amazon Logistics
07.2023 - Current
Operations Manager I
Amazon Fulfillment
07.2022 - 07.2023
Lead Security Officer
The Walt Disney Company
02.2019 - 05.2022
Lead of Service
Forever 21
08.2017 - 02.2019
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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