Overview
Work History
Education
Skills
Timeline
Generic

Joshua Torres

Lutz,FL

Overview

4
4
years of professional experience

Work History

Sales

Excel Home Solar
Alton , IL
04.2022 - 06.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Sales

JDi Data
Lutz , FL
02.2022 - 04.2022
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.

Grocery Clerk

Publix
Lutz , FL
08.2018 - 02.2022
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Recommended products to customers to drive sales.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Completed regular cycle counts and inventory audits.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Supported promotional plans by updating signage with price changes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Grocery Clerk

Abby's Health And Nutrition
Lutz, United States
06.2021 - 08.2021
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Recommended products to customers to drive sales.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Completed regular cycle counts and inventory audits.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Supported promotional plans by updating signage with price changes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service Representative

Titan Technologies
Lutz, United States
03.2020 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Associate of Science - Business Finance

SPC
Tarpon Springs, FL
04.2024

Skills

  • Verbal and Written Communication
  • Sales Generation
  • Educational Sales
  • Inventory Control Procedures
  • Stockroom Upkeep
  • Sales Expertise
  • Product Recommendations
  • Sales Goal Attainment
  • Policy and Procedure Adherence
  • Time Management
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Customer Service
  • Stocking and Receiving
  • Answering Customer Questions
  • Sales Principles

Timeline

Sales

Excel Home Solar
04.2022 - 06.2022

Sales

JDi Data
02.2022 - 04.2022

Grocery Clerk

Abby's Health And Nutrition
06.2021 - 08.2021

Customer Service Representative

Titan Technologies
03.2020 - 07.2020

Grocery Clerk

Publix
08.2018 - 02.2022

Associate of Science - Business Finance

SPC

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