JOSHUA TORRES
Rosenberg,TX
Summary
Hard-working professional with 8+ years of experience and a proven knowledge of shipping/receiving. Aiming to leverage my skills to successfully fill one of the positions available as I want to gain knowledge in the many field of work that are available at your company. Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Store Manager
Family Dollar
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Call Center
Oakbend Medical Group
04.2023 - 10.2023
- Monitored call center metrics to identify areas of improvement, implementing changes that resulted in higher quality service delivery.
- Spearheaded efforts in resolving technical issues within the call center, ensuring minimal disruption to service delivery standards.
- Assisted in the development of departmental goals and objectives, contributing to overall call center success and growth.
- Optimized call center operations by implementing efficient routing systems and reducing average call wait times.
- Managed high-volume call center environments, maintaining composure under pressure while delivering exceptional service experiences.
- Streamlined call center operations by implementing effective communication strategies.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Optimized call routing for improved call center performance and caller experience.
- Improved customer satisfaction by implementing effective call center strategies and streamlining operations.
- Provided valuable insights on call center operations; helping managers make informed decisions regarding staffing requirements.
- Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
- Achieved personal sales goals while contributing to the overall success of the call center team.
- Reduced customer complaints with thorough analysis of call center data, identifying trends and making recommendations for improvements.
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
- Adhered to strict call center schedules, including punctuality and adherence to break times, contributing to the overall efficiency of the team.
- Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
WAREHOUSE WORKER
OLD CASTLE
05.2020 - 08.2021
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers
- Dispose of damaged or defective items, or return them to vendors
- Determine sequence and release of back orders according to stock availability
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
CUSTOMER SUPPORT
TORRES INSURANCE
12.2017 - 03.2020
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Compute, record, and proofread data and other information, such as records or reports
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Review files, records, and other documents to obtain information to respond to requests
- Deliver messages and run errands
- Inventory and order materials, supplies, and services
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Complete and mail bills, contracts, policies, invoices, or checks
- Process and prepare documents, such as business or government forms and expense reports
- Provided exceptional customer support by addressing concerns promptly and professionally.
- Provided exceptional customer support during post-integration stages when adjustments or modifications were required.
- Collaborated with team members to share knowledge and develop best practices for customer support.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Collaborated with customer support teams to address user-reported issues promptly and effectively.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Delivered top-notch customer support by addressing technical issues promptly, ensuring optimal system performance at all times.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
NIGHT STOCKER
WALMART
06.2015 - 11.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
- Stamp, attach, or change price tags on merchandise, referring to price list
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
WAITER /COOK
STEVEN PHO AND SEAFOOD
03.2002 - 02.2003
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Relay food orders to cooks
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
- Collect and return dirty dishes to the kitchen for washing
Education
High School Diploma -
LAMAR CONSOLIDATED HIGH SCHOOL
ROSENBERG, TX06.2012
Skills
- Basic IT work
- Team player
- Decision-Making
- Staff training/development
- Willingness to learn
- Self-improvement
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
References
- Sarah Smith, Shift Manager, Walmart, (832) 520-7992
- Lola Martinez, Supervisor, Aldi Warehouse, (832) 278-8531
- Michael Torres, Manager, Torres Insurance, (832) 783-0336
Timeline
Store Manager
Family Dollar
10.2023 - Current
Call Center
Oakbend Medical Group
04.2023 - 10.2023
WAREHOUSE WORKER
OLD CASTLE
05.2020 - 08.2021
CUSTOMER SUPPORT
TORRES INSURANCE
12.2017 - 03.2020
NIGHT STOCKER
WALMART
06.2015 - 11.2017
WAITER /COOK
STEVEN PHO AND SEAFOOD
03.2002 - 02.2003
High School Diploma -
LAMAR CONSOLIDATED HIGH SCHOOL