JOSHUA TORRES
Rosenberg
Summary
Seeking a challenging role in a progressive hospital where my clinical skills, empathy, and commitment to excellence can contribute to providing high-quality patient care
Overview
24
24
years of professional experience
2013
2013
years of post-secondary education
Work History
Material Handler
Spitzer Industries Inc
Brookshire
11.2025 - Current
- Operated forklifts to transport materials within warehouse efficiently.
- Coordinated inventory control, ensuring accurate stock levels and organization.
- Prepared shipments by packaging products according to safety standards.
- Maintained cleanliness and safety of work environment consistently.
- Assisted in loading and unloading materials from delivery trucks effectively.
- Monitored equipment performance, reporting issues to maintenance staff promptly.
- Collaborated with team members to optimize workflows and improve efficiency.
- Followed safety protocols to minimize workplace hazards during operations.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Reported any malfunctions or damages of material handling equipment promptly.
- Supported other warehouse personnel in completing tasks efficiently.
- Loaded completed orders on pallets according to delivery numbers.
- Utilized forklift to move inventory items.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Organized warehouse inventory according to warehouse plan.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Maintained accurate inventory records of all received items.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Palletized boxes to increase movement and shipment efficiency.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Protected company inventory by maintaining and organizing storage areas.
- Managed warehouse receiving, storing and shipping.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
Store Manager
Family Dollar
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Packing Technician
Ocusoft
ROSENBERG, TX
10.2024 - 11.2025
- Operated packaging machinery for efficient product assembly.
- Inspected packaged products for quality and compliance standards.
- Maintained accurate inventory records of packaged goods.
- Trained new staff on proper packing procedures and safety protocols.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in troubleshooting equipment issues during production runs.
- Followed safety guidelines to maintain a clean and organized workspace.
- Coordinated with shipping department to prepare packages for distribution.
- Maintained cleanliness of work area and equipment.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Reported defective materials to department supervisors for immediate remediation.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
- Inspected product on lines for conformance to predetermined quality specifications.
- Reported any damaged items to supervisor immediately upon discovery.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Drove overall performance by completing work orders on time.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Maintained detailed production log identifying materials used, wastage and rejects.
- Calibrated tooling and setups for machines to accommodate new products.
- Monitored machine outputs to confirm quality deliverables.
- Operated semi-automated printing, bindery, and cutting machines.
- Inspected finished products for quality assurance prior to packaging.
- Inspected, packed and labeled products according to company standards.
- Organized warehouse inventory levels to ensure efficient space utilization.
- Followed established procedures while packaging goods according to customer specifications.
Call Center
Oakbend Medical Group
04.2023 - 10.2023
- Monitored call center metrics to identify areas of improvement, implementing changes that resulted in higher quality service delivery.
- Spearheaded efforts in resolving technical issues within the call center, ensuring minimal disruption to service delivery standards.
- Assisted in the development of departmental goals and objectives, contributing to overall call center success and growth.
- Optimized call center operations by implementing efficient routing systems and reducing average call wait times.
- Managed high-volume call center environments, maintaining composure under pressure while delivering exceptional service experiences.
- Streamlined call center operations by implementing effective communication strategies.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Optimized call routing for improved call center performance and caller experience.
- Improved customer satisfaction by implementing effective call center strategies and streamlining operations.
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
- Reduced customer complaints with thorough analysis of call center data, identifying trends and making recommendations for improvements.
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
- Adhered to strict call center schedules, including punctuality and adherence to break times, contributing to the overall efficiency of the team.
- Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
WAREHOUSE WORKER
OLD CASTLE
05.2020 - 08.2021
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers
- Dispose of damaged or defective items, or return them to vendors
- Determine sequence and release of back orders according to stock availability
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
CUSTOMER SUPPORT
TORRES INSURANCE
12.2017 - 03.2020
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compute, record, and proofread data and other information, such as records or reports
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Inventory and order materials, supplies, and services
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Process and prepare documents, such as business or government forms and expense reports
- Provided exceptional customer support by addressing concerns promptly and professionally.
NIGHT STOCKER
WALMART
06.2015 - 11.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
- Stamp, attach, or change price tags on merchandise, referring to price list
WAITER /COOK
STEVEN PHO AND SEAFOOD
03.2002 - 02.2003
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
Education
High School Diploma -
LAMAR CONSOLIDATED HIGH SCHOOL
ROSENBERG, TXSkills
- Basic IT work
- Team player
- Decision-Making
- Staff training/development
- Willingness to learn
- Self-improvement
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
References
- Sarah Smith, Shift Manager, Walmart, (832) 520-7992
- Lola Martinez, Supervisor, Aldi Warehouse, (832) 278-8531
- Michael Torres, Manager, Torres Insurance, (832) 783-0336
Timeline
Material Handler
Spitzer Industries Inc
11.2025 - Current
Packing Technician
Ocusoft
10.2024 - 11.2025
Store Manager
Family Dollar
10.2023 - Current
Call Center
Oakbend Medical Group
04.2023 - 10.2023
WAREHOUSE WORKER
OLD CASTLE
05.2020 - 08.2021
CUSTOMER SUPPORT
TORRES INSURANCE
12.2017 - 03.2020
NIGHT STOCKER
WALMART
06.2015 - 11.2017
WAITER /COOK
STEVEN PHO AND SEAFOOD
03.2002 - 02.2003
High School Diploma -
LAMAR CONSOLIDATED HIGH SCHOOL