Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Toungate

Elgin,TX

Summary

Hardworking HVAC professional offering proven history in managing residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance.

Overview

16
16
years of professional experience

Work History

HVAC Technician

Goettl
03.2021 - Current
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Filled out detailed work orders for each job completed.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.

Costumer Service Manager

Office Depot
11.2019 - 03.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

HVAC Helper

Air Rescue
05.2008 - 06.2012
  • Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
  • Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
  • Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.

Education

Vista Ridge High School
Leander, TX
06.2012

Skills

  • EPA requirements knowledge
  • Technical Troubleshooting
  • Electrical Wiring
  • System Troubleshooting
  • Leak Checks
  • Heating Systems

Timeline

HVAC Technician

Goettl
03.2021 - Current

Costumer Service Manager

Office Depot
11.2019 - 03.2021

HVAC Helper

Air Rescue
05.2008 - 06.2012

Vista Ridge High School

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Joshua Toungate