JOSHUA TRAHAN
Austin,TX
Summary
Detail-Oriented and determined Senior Quality Assurance Associate dedicated to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Associate
Molecular Templates
01.2019 - Current
- Participated in departmental meetings to establish short- and long-term strategies.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists, and job aids to reduce errors.
- Administered two internal and external quality audits and assessed results to inform corrective action measures
- Edited, proofed and critiqued internal documents to improve clarity.
- Inspected products and machines to maintain quality and efficiency.
- Assisted with Blue Mountain RAM and Quality Management System implementation to improve efficiency, eliminate waste and free up labor hours for other needs.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
Receptionist
US Medbilling
04.2018 - 09.2018
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
Insurance Verification Specialist
Map Health Management
05.2017 - 04.2018
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Chased insurance companies to achieve accurate and timely payments.
- Registered and verified patient records before triage with most up-to-date information.
- Generated reports to track insurance verifications and claim progress.
- Updated patient records with accurate, current insurance policy information.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Medical Biller
Comprehensive Healthcare Revenue Management
06.2016 - 01.2017
- Utilized various software programs to process customer payments.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Processed vendor and supplier payments on weekly basis.
- Audited and corrected billing and posting documents for accuracy.
Medical Coding and Billing Specialist
UTC Health And Rehab
10.2015 - 05.2016
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Liaised between patients, insurance companies, and billing office.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
Multiple Launch Rocket Systems Crewmember
Army
01.2006 - 07.2013
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
- Researched trends to maintain up-to-date knowledge of advancements in artillery and missile technology.
- Confirmed vehicle safety and assisted in calibration of weapons systems.
Education
Medical Billing And Coding Program -
Southern Careers Institute Inc
Austin, TX08.2015
High School Diploma -
Pearland High School
Pearland, TX06.2001
Skills
- Communication
- Continuous Improvements Process
- Quality Management Systems
- Calibrations and Maintenance
Management Systems - Pharmaceutics
- GMP
- Manufacturing
- Sound Quality Management
Techniques - Prepare Materials
- Materials Inspection
- User Acceptance Testing (UAT)
- Validation Protocols
Certification
- Medical Billing and Coding Specialist, National Healthcareer Association '15
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Senior Quality Assurance Associate
Molecular Templates
01.2019 - Current
Receptionist
US Medbilling
04.2018 - 09.2018
Insurance Verification Specialist
Map Health Management
05.2017 - 04.2018
Medical Biller
Comprehensive Healthcare Revenue Management
06.2016 - 01.2017
Medical Coding and Billing Specialist
UTC Health And Rehab
10.2015 - 05.2016
Multiple Launch Rocket Systems Crewmember
Army
01.2006 - 07.2013
Medical Billing And Coding Program -
Southern Careers Institute Inc
High School Diploma -
Pearland High School
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