Spearheaded a $2 million dollar budget, established quality and clinical operations.
Constructed and lead a cross-functional team that provided patient centered services while improving multiple clinic's quality measure.
Led opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
Training Manager
AM LLC
07.2020 - 05.2022
Built efficient Contact Tracing teams that include Case Navigators, Case Investigators, and Contact Tracers.
Trained and onboarded over 500 employees while offering reliable continuous support.
Guided supervisors in increasing their leadership skills and management skills while encouraging them to be the best leaders for their teams.
Created training sessions and workshops to educate teams on new updates via presentations, meetings, training sessions, etc.
Generated reports to locate any learning gaps in our teams and allocate resources to best close those gaps.
Performed data analysis on our outputs and engineered the necessary resources to combat negative production.
Education
Master of Science - Public Health
California State University - Long Beach
Long Beach, CA
05.2023
Bachelor of Science - Public Health
California State University - Fullerton
Fullerton, CA
05.2019
Skills
Handle situations efficiently and flourish in leadership roles
Bilingual in Spanish
Expert use of all Google Workplace Apps (G Suite) and Microsoft Apps
Master knowledge of various LMS and CRM programs
Capacity to create efficient working atmospheres
Train and guide employees to surpass project expectations
Ability to instill motivation and self-morale in each single team member in order to perform exceptionally
Pleasure to communicate and perform exceptionally well with others
Ethically aware of different cultures and traditions along with ability to connect with diverse number of communities
Flourish in Public Health environments
Timeline
Clinical Program Manager
Vista Community Clinic
05.2023 - Current
Training Manager
AM LLC
07.2020 - 05.2022
Master of Science - Public Health
California State University - Long Beach
Bachelor of Science - Public Health
California State University - Fullerton
Similar Profiles
Nayelly GonzalezNayelly Gonzalez
Health Educator at Vista Community ClinicHealth Educator at Vista Community Clinic