Joshua Tucker
Castle Rock,CO
Summary
Intense, results-oriented, self-starter whose drive and sense of urgency are disciplined by a concern for accuracy and quality of the work. Proficient in supervising district, unit, and department operations, strategic planning, marketing, and implementing process improvements to enhance productivity and revenue in tough financial conditions. Experienced in budget control, growth strategies, innovative program creation, and staff development. Accomplished in big box retail and restaurant management, P&L strategy, budgeting, multi-store and multi-shift operations management, business development, marketing, training, and workplace safety. Consistently achieve budgeted revenues and cost objectives, increase store sales, and reduce overhead. Dedicated to enhancing quality, service, and customer satisfaction while lowering costs and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Member Services Manager
SAM'S CLUB
Castle Rock, CO
03.2024 - Current
- Currently oversee all aspects of the Fresh End, Registers, Self-Check, Membership Desk, and Maintenance
- Supervise ~40 associates in a $100 million in annual revenue Club
- Challenged by Club Manager to turn around a front end that had been an opportunity for years
- Drives sales by enforcing a member obsessed culture; training associates in excellent customer service which encourages repeat and increased visits
- Trains the entire club to have a culture that places a priority on member engagement
- Manages and enforces front end policies and procedures to control shrink; ensuring associates are scanning every item at hosted checkout and that they are watching that all items are scanned at self-check out, controlling the flow of items out of the club, and remaining vigilant
- Drives member metrics growth, nearly tripling the daily average of Sam's MasterCard applications in a 4 week period
- Growing Club 4853's substantial Scan n' Go adoption rate to 45% and climbing, consistently ranking Top 5 in the company
- Steadily growing membership income, currently sitting at a 17.3% increase compared to last year.
Fresh Manager
SAM'S CLUB
Castle Rock, CO
11.2022 - 03.2024
- Oversaw all aspects of the Fresh Department, Freezer, Cooler, Meat, Produce, Bakery, Prepared Foods, Floral, Rotisserie, Dairy, Deli, and Café
- Supervised ~50 associates generating ~$30 million in annual revenue
- Credited by Club and Market Manager with rapidly turning around an underperforming department with a high turnover rate, empty shelves, insufficient staff, bad morale, disappointing sales, low profits, and breakdown of multiple processes
- Improved Sales and Fresh Traffic, reduced Turnover Rate (ground-level & team leads) reached headcount
- Drove sales and profit by ensuring effective merchandise presentation, proper signage, and appropriate inventory levels
- Processes such as cold chain, rotation, claims, asset protection & receiving have been dialed in
- Club 4853's Fresh Department Led the Market in comp sales growth FY24 and is currently leading the marking in FY25
- Encouraged teamwork among all employees and fostered an open communication style between management & associates
- Trained associates on proper merchandising and quality control.
- Accountable for budgeting, forecasting sales, reviewing Club financial reports, ensuring Fresh financial performance meets expectations, managing product and labor, efficient ordering, and scheduling based upon analysis results
- Conducted daily training of Fresh Department associates and hold employees accountable for sanitation and department standards, as well as ensuring compliance with food safety and sanitation standards
- Evaluated & improve Club in stock & fresh production planning, performed Fresh equipment reviews, managed Fresh standards & reviewed specs, oversaw spec adherence, and managed backroom organization & product layout on the sales floor.
District Manager
WAFFLE HOUSE, INC.
Baton Rouge, LA
11.2021 - 11.2022
- Held accountability for 3 unit managers and 90+ employees, including all performance metrics within District.
- Assisted Unit Manager team in all aspects of Profitability, Operations, Cost Controls, New Systems, and Hiring/Training Staff
- Strategized on Business Operations & Personnel Moves, Front-of-the-House, Kitchen, Purchasing, Quality Control Issues, Exceeding Diner Expectations, and Employee Performance
- Facilitated Leadership Development & Training programs
- Credited with generating $3.3 million annually and improving all metrics under leadership, including increasing District Sales by 6.4% in 2022 over 2021
- Successfully reduced Payroll Cost from 34% to 22.5% and Food Cost from 36% to 32%
- Managed cost controls for Operating Costs, Food Costs, Payroll Costs, Maintenance Costs, Overhead & Vendor Costs
- Performed semi-annual performance reviews & led quarterly staff meetings
- Observed and monitored Safety Codes & Compliance mandated through Louisiana State Board of Health
- Communicated with up-line management on in-unit concerns and opportunities for improvement
- Led management meetings, provided feedback on company goals, and actively participated in continuing education workshops and programs for personal and professional development.
Unit Manager
WAFFLE HOUSE, INC.
Denham Springs, LA
08.2020 - 11.2021
- Initially recruited to manage and direct work of all hourly associates in a high-volume Waffle House location
- Identified, screened, recruited, interviewed, onboarded, and trained associates
- Generated $1.74 million per year in Sales, managing a crew of 35+ employees
- Received recognition for improving all measurable metrics, including a Sales increase of 13% over previous year
- Managed payroll, established wage rates, and calculated bonuses per company policy
- Communicated effectively and used strong interpersonal skills to establish positive relationships with guests and engagement with employees
- Coordinated production and service activities of a team of associates to ensure efficient, customer-based service
- Managed maintenance and cleaning needs
- Conducted regular inventory audits
- Ordered and received multiple produce, food, and operating supplies orders each week
- Assessed operational performance levels to measure compliance with regulatory, industry, and brand standards
- Represented the Waffle House brand and culture both inside and outside of the workplace
- Reduced Payroll Cost from 26% to 19% and Food Cost from 33.5% to 29%
- Achieved a Perfect Safety Record for employees
- Played a key role in coordinating logistics to open Unit #2403 in Watson, LA
- Never had to close a shift and always offered dine in service during the staffing crisis and conditions brought on by simultaneous tax returns, stimulus checks, and supplemented unemployment in Spring 2021.
Outside Sales Representative
GRAYBAR ELECTRIC
Baton Rouge, LA
05.2019 - 03.2020
- Competitively selected to drive Sales & Merchandise programs for conduit, wire, breaker boxes & and other products
- Built new relationships and educated accounts on customized services and programs tailored to their business objectives
- Maintained up to date, accurate customer records, business transaction reports, researched industry trends, and assisted vendors and customers while optimizing delivery schedules
- Processed quotes and purchase orders
- Major clients included US Army Corps of Engineers, EXCEL Group, and Exxon
- Worked in the Commercial Division prior to industry downturn resulting from Covid.
Education
Bachelor of Arts (B.A.) - Political Science
LOUISIANA STATE UNIVERSITY
01.2019
Skills
- Proven Big Box Retail & Corporate Management Skills
- Monitoring & Reviewing KPI Data
- Effective Engagement & Dialogue with Employees
- Merchandising & Stocking Strategies
- Cost Control, Revenue & Profit Generation
- Total Store Engagement
- Extensive Food Service Management Expirience
- Background in Unit & District Management
- Budgetary Knowledge & Forecasting Ability
- Workday
Candidate
Seeking Assistant General Manager role.
Affiliations
- Member, St. Alban's Episcopal Chapel, B.R., LA (2016-Present)
- Board of Directors, Grand Lodge of Louisiana, Charities & Benevolence (2019-5 Year Term)
- St. James Masonic Lodge Building Committee Member (2020-Present)
- Member & Past President, St. James Masonic Lodge #47 (2020-2021)
- Member, LSU Alumni Association (2019-Present)
References
References available upon request.
Timeline
Member Services Manager
SAM'S CLUB
03.2024 - Current
Fresh Manager
SAM'S CLUB
11.2022 - 03.2024
District Manager
WAFFLE HOUSE, INC.
11.2021 - 11.2022
Unit Manager
WAFFLE HOUSE, INC.
08.2020 - 11.2021
Outside Sales Representative
GRAYBAR ELECTRIC
05.2019 - 03.2020
Bachelor of Arts (B.A.) - Political Science
LOUISIANA STATE UNIVERSITY