JOSHUA TUCKER
Summary
Highly motivated and physically capable Data Center Technician with 3 years of hands-on experience in component-level troubleshooting, hardware repair (servers/networking), and complex system assembly within demanding environments. Proven ability to diagnose and resolve critical issues across operating systems, computer/server hardware, and network protocols. Thrives in shift-based, 24/7 operations, consistently maintaining peak physical performance for tasks requiring heavy lifting (50lb+), climbing, and extended exertion. Eager to leverage expertise in Google's dynamic New Albany Data Center to ensure unparalleled network reliability and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Edge Network Services Infrastructure Technician
Eos Solutions
02.2024 - Current
- Maximized network uptime, monitoring performance, and conducting regular system backups.
- Maintained network security through diligent patch management and firewall configuration efforts.
- Contributed to cost savings by analyzing vendor contracts, renegotiating terms, and procuring quality equipment at competitive prices.
- Optimized data center efficiency by implementing server virtualization technologies.
- Diagnosed and resolved complex hardware failures at the component level (e.g., CPU, RAM, PSU, HDD/SSD, NICs, motherboards) across 50 servers and network devices, reducing system downtime by 100%.
- Performed meticulous assembly, configuration, and deployment of 200 servers and network racks, ensuring strict adherence to engineering specifications and cable management standards.
- Troubleshoot critical system issues spanning operating systems e.g., Linux, Windows Server]), server hardware platforms ([Specify, e.g., Dell, HPE]), and core network protocols (TCP/IP, DNS, DHCP), resolving 50 tickets per week with 70% first-time fix rate.
- Executed rigorous preventative maintenance schedules on critical data center infrastructure, proactively identifying and replacing failing components.
- Managed hardware inventory using Software, e.g., Snipe-IT, custom DCIM, maintaining 99.9% accuracy for 1000 assets.
- Collaborated effectively with Network Engineers and Systems Administrators to resolve multi-faceted incidents and implement infrastructure upgrades.
- Consistently met the physical demands of the role: routinely lifted/moved equipment exceeding 50lbs, performed extensive bending/kneeling/climbing during installations, and maintained high performance during 12-hour shifts.
- Enhanced network reliability by troubleshooting and resolving IT infrastructure issues.
- Implemented energy-efficient measures within data centers, resulting in decreased operational costs.
- Performed regular audits of IT systems to identify potential vulnerabilities or areas requiring improvement, enhancing overall infrastructure performance and security.
Data Center Technician
Field Link, On-Site
02.2024 - 02.2025
- I am data center Technician working Google as a client and work for Field Link for almost a year now i have worked at various location New Albany (NBY), Lancaster (LCT) for the client. I perform hardware Installation, server upgrade, machine break-fix, various server builds, decommission, Network Maintenance,troubleshooting and diagnosis, Swaps network installation, Server installation and Maintenance
- Ensure optimal network functionality through the installation of fiber optic, coaxial, and copper cables.
- Installed and configured new devices and system components for secure and reliable data center.
- Read blueprints and schematics to correctly place equipment.
- Troubleshot cable, underground junction boxes, and conduit by utilizing specialized equipment and devices. Planned layouts and ran cable into buildings through trays, attics, and crawl spaces.
- Offered technical support for colleagues on more complex installations or repairs, as needed.
- Installed and managed structured cabling infrastructure.
- Collaborated with skilled team members to improve overall service delivery, resulting in increased client satisfaction ratings. Installed jacks in walls and ceilings according to TIA and EIA standards.
- Configured patch panels to meet customer requirements.
- Tested cabling using a variety of test equipment such as Fluke Networks DTX 1800 Cable Analyzer. Maintained records of installed cables, including length and type used.
Data Center Technician AWS
IES Communications On-Site
11.2022 - 12.2023
- While at IES, I have helped to build network closets, including running and terminating both fiber-optic and CAT5e backbones, in high-bay atmospheres and clean rooms, as well as both secure and unsecured cable paths inside of the corporate buildings. I have also worked with fiber-optic and Cat5e/6 cabling and terminations at different buildings around the Amazon Data Centers campus. This also includes mounting vertical racks, wire managers, CAT 5/6 patch panels, Light Interface Units for both SC and LC. Collaborated with other technicians and contractors to ensure smooth project execution and seamless system integration.
- Increased project efficiency by collaborating with team members to complete complex cabling installations within tight deadlines.
- Performed preventative maintenance checks on existing cabling systems to identify potential issues before they occur. Repaired damaged cables due to improper installation or natural wear-and-tear.
- Laid out cabling plans and ran through buildings to desired locations.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
Hardware Technician/Data Center AWS
TEKsystems On-Site
07.2021 - 11.2022
- At TEKsystems, I have helped to Set up, configure and maintain PC's and Mac's for stand-alone and network operation.
- Set up simple network printing using IP printing services.
- Install appropriate user software and peripheral operation software for computers.
- Setup and provide basic troubleshooting to peripherals and third party devices connected to our computers and network systems.
- Perform various computer upgrade tasks such as adding RAM, adding DVD-ROM drives, upgrading motherboards and upgrading other electronic components attached to the motherboard of the computer.
- Perform appropriate troubleshooting techniques in an attempt to determine hardware and software problems.
- Differentiate between hardware and software problems in troubleshooting.
- Perform simple network troubleshooting tasks on school division computers and servers.
- Use human resources, Internet bulletin boards, software packages and technical websites to find answers to various network, software and hardware problems.
Education
Associate of Science - Computer Networking
Columbus State Community Collage
07.2026
Vocational - Information Technology Security Administration
MyComputerCareer.com
Westerville, Ohio06.2019
No Degree - HVAC Technician
Graduation Alliance
02-2025
PLC Technician - Control And Automation
George Brown Collage
Online06-2025
Bachelor of Science - Computer Science
Njala University
Sierra Leone 06-2016
Skills
- Hardware Expertise: Server/Component Repair (CPU, RAM, PSU, HDD/SSD, NICs, Motherboards), Rack & Stack, Cable Management (Fiber, Copper), Hardware Diagnostics
- Troubleshooting Mastery: OS (Linux, Windows Server), Server Hardware (Dell, HPE, Cisco UCS), Networking Protocols (TCP/IP, DNS, DHCP, VLANs, ICMP), Physical Layer Issues
- Data Center Operations: Hardware Deployment/Maintenance, Power/Cooling Monitoring, Incident Response, Inventory Management, Safety Compliance
- Physical Prowess: Heavy Lifting (50 lbs), Bending/Kneeling/Climbing, Extended Physical Exertion, Dexterity for Fine Repairs
- Collaboration & Adaptability: Cross-Functional Teamwork, Clear Technical Communication, Process Improvement, Adapting to Dynamic Shifts/Priorities
- Data center operations
- Network troubleshooting
Certification
- Completed:
- Google IT Support,
- BICSI Installer 1,
- CompTIA Network +
- CompTIA A+
- Google Project Management,
- OSHA 10
- Introduction to Agile and Scrum Methodologies
- ITIL Foundation Certificate in IT Service Management
- Google AI Essentials
- Linux Professional Institute (LPI)
- Universal EPA 608 Technician Certification
Timeline
Edge Network Services Infrastructure Technician
Eos Solutions
02.2024 - Current
Data Center Technician
Field Link, On-Site
02.2024 - 02.2025
Data Center Technician AWS
IES Communications On-Site
11.2022 - 12.2023
Hardware Technician/Data Center AWS
TEKsystems On-Site
07.2021 - 11.2022
Vocational - Information Technology Security Administration
MyComputerCareer.com
Associate of Science - Computer Networking
Columbus State Community Collage
No Degree - HVAC Technician
Graduation Alliance
PLC Technician - Control And Automation
George Brown Collage
Bachelor of Science - Computer Science
Njala University
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