Joshua Tull
Atlanta,GA
Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Overview
10
10
years of professional experience
Work History
Concierge
Park Place
Atlanta, GA
10.2023 - 07.2024
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Security Concierge
Allied Universal Security Services
Atlanta, GA
11.2022 - 08.2023
- Investigated reports of theft or vandalism on site and reported findings to management.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
- Performed routine administrative tasks such as filing incident reports or updating logs and records.
- Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.
- Greeted visitors and guests, provided information, and directed them to their destination.
Maintenance Technician
On Site Property solutions
Atlanta, GA
06.2021 - 11.2022
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Installed new systems, replacement parts and components to maintain proper operation.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Stock Supervisor
Macy's
New York, NY
10.2017 - 02.2019
- Trained new personnel on proper handling techniques and safety protocols when working with materials in the warehouse environment.
- Maintained accurate inventory records for all incoming and outgoing stock items.
- Monitored employee performance and provided feedback as needed.
- Supervised a team of personnel responsible for stocking shelves, loading trucks, and other related tasks.
- Performed data entry into company computer system to document stock movements.
Restaurant Hostess
footprints cafe
Brooklyn, NY
07.2014 - 10.2017
- Informed kitchen staff of any special orders or dietary restrictions.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
Education
High School Diploma -
William E Grady
Brooklyn, NY06-2011
Skills
- Quality Assurance
- Guest Relations
- Customer Service
- Effective problem solving
- Hospitality
- Excellent Multitasking
- Project Oversight
Timeline
Concierge
Park Place
10.2023 - 07.2024
Security Concierge
Allied Universal Security Services
11.2022 - 08.2023
Maintenance Technician
On Site Property solutions
06.2021 - 11.2022
Stock Supervisor
Macy's
10.2017 - 02.2019
Restaurant Hostess
footprints cafe
07.2014 - 10.2017
High School Diploma -
William E Grady