Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Joshua Turcotte

Pensacola

Summary

Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Alpha 1 Property Maintenance
06.2024 - 10.2025
  • Managed daily operations to ensure efficient workflow and high-quality service delivery.
  • Developed and implemented standard operating procedures for improved operational efficiency.
  • Trained and mentored staff on best practices in customer service and product knowledge.
  • Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
  • Conducted routine inspections of properties to identify maintenance issues and ensure safety compliance.
  • Performed repairs on plumbing, electrical to maintain operational efficiency.
  • Coordinated with contractors for specialized repairs, ensuring timely completion of work orders.
  • Developed maintenance schedules to optimize resource allocation and minimize downtime of facilities.
  • Implemented preventive maintenance programs, reducing emergency repair incidents significantly.
  • Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
  • Sold Company.

Owner

Carwash by Josh LLC
10.2017 - 02.2025
  • Developed and implemented operational processes to enhance service efficiency and customer satisfaction.
  • Trained and mentored staff on best practices for carwash operations, ensuring high-quality service delivery.
  • Managed inventory control, optimizing resource allocation and minimizing waste in daily operations.
  • Oversaw scheduling and workflow management to maximize staff productivity during peak hours.
  • Conducted regular equipment maintenance checks, ensuring consistent performance and safety compliance.
  • Analyzed customer feedback to identify areas for improvement, driving enhancements in service offerings.
  • Established marketing strategies that increased brand visibility and attracted new clientele to the business.
  • Cultivated relationships with suppliers to negotiate favorable terms, reducing costs while maintaining quality standards.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Sold Company 2025

Salesclerk

ABC Rental
09.2016 - 10.2017
  • Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
  • Managed inventory control and ensured accurate stock levels for rental equipment.
  • Processed rental agreements efficiently, ensuring compliance with company policies.
  • Designed and executed customized wedding decor themes to enhance client vision and event ambiance.
  • Collaborated with vendors to source high-quality materials, ensuring timely delivery and setup.
  • Established strong client relationships through effective communication and personalized service offerings.
  • Led project teams in executing large-scale events, overseeing all aspects from conception to completion.
  • Managed rental inventory, ensuring optimal vehicle availability and condition for customer satisfaction.
  • Processed customer transactions efficiently, enhancing overall service experience and reducing wait times.

Store Manager

Fastway Fuels
07.2015 - 07.2016
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, optimizing stock availability and minimizing waste.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
  • Implemented promotional strategies, driving customer engagement and increasing sales during peak periods.
  • Analyzed sales data to identify trends, adjusting product offerings to meet customer preferences.
  • Developed staff schedules, balancing labor costs with operational needs for maximum efficiency.
  • Resolved customer complaints promptly, enhancing satisfaction and maintaining brand loyalty.
  • Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Service Tech

Barnes Crossing Hyundai & Mazda
03.2013 - 07.2015
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Implemented process improvements that reduced turnaround time for vehicle servicing.
  • Executed repairs and maintenance on various vehicle makes and models efficiently.
  • Collaborated with service advisors to provide accurate estimates and timelines for repairs.
  • Mentored junior technicians, enhancing their technical skills and knowledge of repair processes.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
  • Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
  • Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.

Cashier

O Reilly's
12.2010 - 03.2013
  • Processed customer transactions efficiently using POS systems.
  • Enhanced shopping experience, provided product information and location assistance.
  • Managed cash register, ensuring accurate cash handling and reconciliation.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Myrtle Attendance Center
Myrtle
01-2010

Skills

  • Personnel management

  • Operations management

  • Documentation and reporting

  • Hiring

  • Business planning

  • Staff training and development

  • Sales negotiation

  • Inventory management

  • Strategic planning

  • Payroll processing

  • Relationship management

  • Operational reporting

  • Marketing expertise

  • Client relationship management

  • Recruiting and hiring

  • Cashflow management

Websites

Accomplishments

  • Supervised team of 7 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Graduated Mississippi Firefighter Academy in 2011 For the Myrtle volunteer Fire Department.
  • Forklift License.
  • Ceramic Coating Certified.
  • 8 Years of being self employeed!

Languages

English
Professional Working

Timeline

Owner/Operator

Alpha 1 Property Maintenance
06.2024 - 10.2025

Owner

Carwash by Josh LLC
10.2017 - 02.2025

Salesclerk

ABC Rental
09.2016 - 10.2017

Store Manager

Fastway Fuels
07.2015 - 07.2016

Service Tech

Barnes Crossing Hyundai & Mazda
03.2013 - 07.2015

Cashier

O Reilly's
12.2010 - 03.2013

High School Diploma -

Myrtle Attendance Center

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