Joshua Turner
Douglasville,GA
Summary
Adept at team management and organization, I excelled at DHL Supply Chain by enhancing team performance through innovative solutions, leading to increased customer satisfaction. My expertise in logistics and keen attention to detail ensured the efficient handling of shipments, contributing to the company's success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Grave Digger
lindley grave and vault
Dallas, GA
01.2024 - 07.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Outbound Lead
DHL Supply Chain
Fairburn, GA
02.2015 - 01.2021
- Packed, sealed or affixed postage to prepare materials for shipping.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Obtained required documentation to process shipments and support movement.
- Provided weekly updates on progress towards meeting sales goals.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Reviewed customer feedback from outbound calls to identify areas of improvement.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Maintained an up-to-date database of contact information for potential customers.
- Compared and verified identifying information of outgoing shipments.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Created reports on outbound campaign performance and provided recommendations for improvement.
- Identified order discrepancies and damaged items and notified supervisor.
- Assisted with training new employees on outbound call procedures and best practices.
- Prepared documentation to track and report on damaged or missing items.
- Coached new staff preparing outgoing and receiving incoming shipments.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05-2007
Skills
- Public speaking
- Organization and time management
- Remote office availability
- Team management
- Attention to detail
- Time management
Certification
- forklift certification
Accomplishments
- employee of the year five times.
Timeline
Grave Digger
lindley grave and vault
01.2024 - 07.2024
Outbound Lead
DHL Supply Chain
02.2015 - 01.2021
High School Diploma -
Douglas County High School