Joshua Tyers
Rockwall
Summary
Graduate from Midwestern State University receiving a Master's Degree in Human Resource Development. Excellent organizational and prioritization skills along with strong interest in human resources and training. Proficient in Microsoft Word, Excel, and PowerPoint as well as LenelS2. Hardworking individual with skills in word-processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Sprouts Farmer Market
02.2023 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Human Resources Intern
Hard Rock Hotel & Casino Atlantic City
06.2022 - 09.2022
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Took messages and provided information about company processes, hours and requirements.
- Helped with employee unemployment and I-9 forms to support compliance procedures.
Human Resources Intern
City Of Fate
01.2022 - 05.2022
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Helped with employee unemployment and I-9 forms to support compliance procedures.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
Human Resources Intern
Hard Rock Hotel & Casino Atlantic City
06.2021 - 09.2021
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Helped with employee unemployment and I-9 forms to support compliance procedures.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
Service Manager
Tom Thumb
08.2015 - 05.2021
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
Master of Arts - Human Resources Development
Midwestern State University
Wichita Falls, TX12.2022
Bachelor of Arts - Sociology, Political Science
Midwestern State University
Wichita Falls, TX12.2020
Skills
- Employee Orientation
- HR Support
- Communication
- Policy and Procedure Writing
- Employee Onboarding
- Teamwork
- Training New Hires
- Inbound Phone Calls
- Social Media Platforms
- Job Description Creation
- Filing
- Microsoft Access
- Microsoft Excel
- Employee development
- Staff scheduling procedures
- Employee records management
- Data collection
- Attention to detail
- Bookkeeping
Affiliations
Society of Human Resource Management
Timeline
Administrative Coordinator
Sprouts Farmer Market
02.2023 - Current
Human Resources Intern
Hard Rock Hotel & Casino Atlantic City
06.2022 - 09.2022
Human Resources Intern
City Of Fate
01.2022 - 05.2022
Human Resources Intern
Hard Rock Hotel & Casino Atlantic City
06.2021 - 09.2021
Service Manager
Tom Thumb
08.2015 - 05.2021
Bachelor of Arts - Sociology, Political Science
Midwestern State University
Master of Arts - Human Resources Development
Midwestern State University
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