Joshua Ursua
Federal Way,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
SCA
Burlington
Federal Way, WA
05.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
TLS Tech
Emerald Queen Casino
Fife, WA
02.2019 - 04.2024
- Installed, maintained, and repaired telecommunications equipment including switches, routers, fiber optics, and other related devices.
- Troubleshot hardware problems on various networking systems.
- Resolved customer complaints quickly and efficiently while ensuring customer satisfaction.
- Ensured compliance with industry standards when configuring networks.
Teller
JPMorgan Chase
Federal Way, WA
03.2017 - 02.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Continuously updated knowledge about banking products, services, policies and regulations.
Customer Service Cashier
Safeway
Federal Way, WA
03.2013 - 03.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06-2006
Skills
- Verbal Communication
- Basic Math
- Decision-Making
- Research
- Excellent Communication
- Friendly, Positive Attitude
Timeline
SCA
Burlington
05.2024 - Current
TLS Tech
Emerald Queen Casino
02.2019 - 04.2024
Teller
JPMorgan Chase
03.2017 - 02.2019
Customer Service Cashier
Safeway
03.2013 - 03.2017
High School Diploma -
Federal Way High School