JOSHUA VALENCIA
Greenwood Village,CO
Summary
Dynamic professional with experience at Menzies Aviation, excelling in time management and customer service. Proven ability to resolve conflicts and optimize workflows, ensuring safety and efficiency in high-pressure environments. Recognized for maintaining compliance and exceeding required targets, while fostering strong client relationships and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Aircraft Fueler
Menzies Aviation
Denver, CO
03.2024 - Current
- Monitored weather conditions prior to fueling operations.
- Performed daily maintenance checks on refueling vehicles and pumps.
- Loaded fuel into aircraft using pumping equipment.
- Handled hazardous materials in accordance with safety protocols.
- Cleaned up any spills that occurred during the course of refueling operations.
- Maintained cleanliness of refueling area.
- Inspected fuel hoses for wear and tear before use.
- Responded promptly to emergency situations involving fuel supply or related matters.
- Maintained accurate records of fuel quantity dispensed, cost, type, and destination.
Trust & Safety Advisor
Evolve Vacation Rental
Lone Tree, USA
07.2021 - Current
- Advised clients on travel documentation and procurement options, minimizing travel stresses.
- Delivered top quality customer service, growing loyal client base.
- Worked with customers and owners for any situation regarding the property.
- Critical thinking skills handling discrepancies at any property.
- Telephone/Office experience.
Am Merch
Costco
Lone Tree, USA
09.2020 - 07.2021
- Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow.
- Prepared for production runs by breaking down, assembling and calibrating equipment.
- Minimized safety hazards by maintaining clean and organized work areas.
- Moved products to the next station for further processing or packaging.
Sous Chef
Balfour Senior Living
Littleton, USA
01.2019 - 05.2020
- Supervised all kitchen food preparation while operating in demanding, high-volume environment.
- Worked with vendors to locate optimal recipe ingredients at cost-effective rates.
- Performed as acting Head Chef to maintain team productivity and restaurant quality.
Shift Supervisor-bartender
Illegal Pete's DTC
Greenwood Village, USA
08.2016 - 01.2019
Budtender
Sweet Leaf
Denver, USA
- Helped dispensary customers understand different types of edibles and encouraged experimentation.
- Created brand loyalty and inspired customer confidence with expert knowledge.
- Educated customers about cannabis benefits, including both THC and CBD products.
- Maintained full compliance with applicable regulations and completed required documentation for special purchases.
- Handled high volume of customers in-store, by telephone, and over web services.
- Expertly updated store based on changing products, sales, and promotions.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
Education
GED -
Cherry Creek High School
Greenwood Village, CO06.2008
Skills
- Time management
- Issue and conflict resolution
- Workflow Optimization
- Strong communication skills
- Positive and professional
- Customer service experience
Timeline
Aircraft Fueler
Menzies Aviation
03.2024 - Current
Trust & Safety Advisor
Evolve Vacation Rental
07.2021 - Current
Am Merch
Costco
09.2020 - 07.2021
Sous Chef
Balfour Senior Living
01.2019 - 05.2020
Shift Supervisor-bartender
Illegal Pete's DTC
08.2016 - 01.2019
Budtender
Sweet Leaf
GED -
Cherry Creek High School