Joshua Van Wagner
Harvest,AL
Summary
Driven to exceed expectations, I leveraged my role at Walmart to enhance team productivity and operational efficiency, achieving significant improvements in inventory management and employee performance. My expertise in equipment maintenance and mentoring cultivates a culture of excellence and safety, showcasing my commitment to driving results and fostering inclusive, high-performing teams. Supportive Team Lead with 15 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
14
14
years of professional experience
Work History
Stocking 2 Team Lead
Walmart
01.2017 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Organized and maintained inventory of spare parts and equipment consumables.
- Diagnosed and repaired complex mechanical and electrical systems.
- Replaced worn or broken parts on machines and equipment.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Third Key Manager
Dollar General
09.2013 - 12.2016
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
Overnight Assistant Manager
Walmart
01.2011 - 07.2014
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Managed 33 employees in delivering smooth, productive night shift operations.
- Implemented cost-saving measures to maximize profit margins.
- Trained and mentored new and existing staff to achieve best practices.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Assessed and adjusted staffing levels to meet operational demands.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Security Officer
Securitas Security Services USA
06.2011 - 08.2013
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Senior Sales Assistant
GameStop
10.2010 - 05.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
Education
No Degree - Game Design
University of Advancing Technology
Tempe, AZ05.2011
High School Diploma -
Campbell High School
Smyrna, GA05.2008
Skills
- Regulatory Compliance
- Schedule Management
- Trend tracking
- Performance monitoring
- Quality Control
- Product Management
- Workplace Safety
- Complaint resolution
- Employee Evaluation
- Coaching and Mentoring
- Diversity and Inclusion
- Performance Improvement
- Equipment Maintenance
Timeline
Stocking 2 Team Lead
Walmart
01.2017 - Current
Third Key Manager
Dollar General
09.2013 - 12.2016
Security Officer
Securitas Security Services USA
06.2011 - 08.2013
Overnight Assistant Manager
Walmart
01.2011 - 07.2014
Senior Sales Assistant
GameStop
10.2010 - 05.2011
No Degree - Game Design
University of Advancing Technology
High School Diploma -
Campbell High School